Surviving Mars - Game no longer launches on macOS

[Richard2468]

Description
Game no longer launches on macOS


Mac


Steam

What is your game version?
?

What DLC do you have installed?
Space Race, Green Planet, Below and Beyond, Stellaris Dome Set, Marsvision Song Contest, Colony Design Set, Project Laika, In-Dome Buildings Pack

Please explain your issue is in as much detail as possible.
The game fails to launch on macOS. Worked perfectly fine two days ago, so it seems to be directly related to the recent update.

I have tried to:
- Uninstall mods
- Verify integrity of game files
- Reinstall the game

Can you replicate the issue?
Yes, by attempting to launch the game.


File(s) attached

 

[AG_MarkPittam]

@Richard2468

Thank you for your report, could you access

/Library/Application Support/Surviving Mars/Logs/

and attach the latest MarsSteam log file? Could you also check the crashes folder and attach (if any) .crash & .dmp files from when the game crashed upon launching it.

Thank you

 

[Richard2468]

Hi Mark,

I've attached some logs. I've added the last two files from the logs folder, as they seemed to have happened at the exact same time. This seems to only happen when the game crashes (check screenshot as well).

.crash extensions are not allowed here, so I've renamed it .crash.txt

 

[AndrewT]

FYI the game launches perfectly fine on my iMac. Somehow you are running out of memory:

*** hardware info
CPU: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
CPU speed: 2200 MHz
CPU count: 6
CPU cores: 12
Phys. Memory: 16384 MBytes
Memory In Use: 99%

Available memory:
physical: 38 MB
virtual: 1327 MB
pagefile: 1289 MB

Perhaps the update did not go well. What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
~/Library/Application Support/Surviving Mars/{large number}/
- "uninstall" in Steam-Surviving Mars
- manually delete both the ~/Library/Application Support/Steam/SteamApps/common/Surviving Mars AND ~/Library/Application Support/Surviving Mars/ folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or Application Support SM locations, before installing again.

Good luck with that!

 

[Richard2468]

Hi Andrew,

I can confirm that manually deleting everything and reinstalling did do the trick. Apparently, the uninstall button in Steam does not delete every file, so it sounds like whatever was left there, broke the game launch. Odd one!

Thanks!
Richard

 

[AndrewT]

Steam only ever removes files it put there, by design. Otherwise an uninstall would delete every modded and saved game file, which most users would be annoyed at!