Surviving Mars - Game will not start

[Caiquedancer]

Description
Game will not start


Mac


Steam

What is your game version?
Saving Mars, with Space Race, Deluxe Upgrade pack, Green planet, Marsvision Song Contest, Colony Design set, Project Laika

Do you have Space Race installed?
Yes

Please explain your issue is in as much detail as possible.
The game will not load. It shows that it is running but the game won't start/come up. It was working-had to stop and when I went in it stop loading up. I have tried to reinstall it several times.

Can you replicate the issue?
Yes, every time I try to start. I hit play the button-the small box saying it is launching starts like usual and then nothing.

Attachments
File(s) attached

 

[AndrewT]

What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
C:\Users\{UserName}\AppData\Roaming\Surviving Mars\{large number}\
- "uninstall" in Steam-Surviving Mars
- manually delete both the Steam/SteamApps/common/Surviving Mars AND C:\Users\{Username}\AppData\Roaming\Surviving Mars\ folders
- re-install game in Steam, run a Steam Verify when done.
- add MarsSteam.exe to the exceptions list/whitelist of your antivirus app
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or AppData SM locations, before installing again.

Good luck with that!