Surviving Mars - graphic issue makes the game unplayable on win 10

[Croton]

Description
graphic issue makes the game unplayable on win 10


Windows


Steam

What is your game version?


Please explain your issue is in as much detail as possible.

I've bought Surviving Mars today and after installing it together with the update(s), there where no problems starting the game.
Also starting a new campaign, was no problem at all, but after the map loaded (pic related) I couldnt navigate anymore, because of the graphic failures.

My techs:

Betriebsystemname Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Weitere Betriebsystembeschreibung Nicht verfügbar
Betriebsystemhersteller Microsoft Corporation
Systemname LAPTOP-UJ93RIDR
Systemhersteller HP
Systemmodell HP Notebook
Systemtyp x64-basierter PC
System-SKU Z5C01EA#ABD
Prozessor AMD A8-7410 APU with AMD Radeon R5 Graphics, 2200 MHz, 4 Kern(e), 4 logische(r) Prozessor(en)
BIOS-Version/-Datum Insyde F.30, 01.11.2017
SMBIOS-Version 2.8
Version des eingebetteten Controllers 40.43
BIOS-Modus UEFI
Hauptplatinenhersteller HP
Zeitzone Mitteleuropäische Sommerzeit
Installierter physischer Speicher (RAM) 12,0 GB


I set the graphic-options on the recommended high, but changing it to normal or low didnt change anything, the graphicfailure remained.

I cant play the game like this

Thanks in advance

yours faithfully, Croton

Can you replicate the issue?
see pic related

Attachments

 

[AndrewT]

Make sure you have the very latest video driver:
http://support.amd.com/en-us/download


If that doesn't help, What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
C:\Users\{UserName}\AppData\Roaming\Surviving Mars\{large number}\
- "uninstall" in Steam-Surviving Mars
- manually delete both the Steam/SteamApps/common/Surviving Mars AND C:\Users\{Username}\AppData\Roaming\Surviving Mars\ folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test


In particular you need to make sure there are no files or folders left under either the Steam SM or AppData SM locations, before installing again.

 

[Croton]

Thank you

I already updated my drivers with the windows function to search for new ones and thought I already was up to date, but after I used your link, installed the new ones, everything was ok again.