Surviving Mars - The help window that tells you about the game's speed types cannot be closed.

[Arra]

Description
The help window that tells you about the game's speed types cannot be closed.


Windows


Epic Store

What is your game version?
1011166

What DLC do you have installed?
(DID NOT ANSWER QUESTION)

Please explain your issue is in as much detail as possible.
I played many years ago. I left it behind and this week I installed it again. I didn't remember how to play so i played the tutorials. So far so good. Then I started a new campaing and once the speed info window comes out i can't close it. Other info windows go away but that one stays.
I've been playing with that thing on my screen but honestly my eyes get so tired and i can't even click on certain bottons anymore unless I close the game and restart it, cause in the first 10-15 seconds it doesn't pop up.
I just uninstalled and installed the game and nothing changes.

Can you replicate the issue?
It happens every time. I just start playing and it pops up in my screen. I have a video but i can't attach it.


File(s) attached

 

[AndrewT]

I don't really know what could cause that, I am sorry. Is this the same PC you played on years ago?

If so let's clear out any old files.

- move any valued save games elsewhere; they are under
C:\Users\{UserName}\AppData\Roaming\Surviving Mars\{large number}\
- "uninstall" in Steam-Surviving Mars
- manually delete both the Steam/SteamApps/common/Surviving Mars AND C:\Users\{Username}\AppData\Roaming\Surviving Mars\ folders
- re-install game in Steam, run a Steam Verify when done.
- add MarsSteam.exe to the exceptions list/whitelist of your antivirus app
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or AppData SM locations, before installing again.

Does that help?

 

[Arra]

I don't really know what could cause that, I am sorry. Is this the same PC you played on years ago?

If so let's clear out any old files.

- move any valued save games elsewhere; they are under
C:\Users\{UserName}\AppData\Roaming\Surviving Mars\{large number}\
- "uninstall" in Steam-Surviving Mars
- manually delete both the Steam/SteamApps/common/Surviving Mars AND C:\Users\{Username}\AppData\Roaming\Surviving Mars\ folders
- re-install game in Steam, run a Steam Verify when done.
- add MarsSteam.exe to the exceptions list/whitelist of your antivirus app
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or AppData SM locations, before installing again.

Does that help?

Hi! Thanks for your anwer. I have the game on Epic, not Steam, and I don't remember if I played in this PC or not. :S

 

[AndrewT]

Well, the same process applies to the Epic edition except for the installation location, and the executable is called MarsEpic.exe .