Surviving Mars - UI disappears on Mac

[Smikewolf]

Description
UI disappears on Mac

What is your game version?
227,923

Please explain your issue is in as much detail as possible.
So When I first get the view of Mars, the UI disappears completely, rendering the game unplayable

Can you replicate the issue?
every single time.

Attachments

 

[Sn0wRainy]

Thank you for all the reports.
We found a Mac(book) that exhibits that problem, tomorrow we'll get it into the office and gently coerce it into cooperating with the authorities.

Thanks for your feedback, do you have any updates on this issue?

 

[ace11413]

Thank you for all the reports.
We found a Mac(book) that exhibits that problem, tomorrow we'll get it into the office and gently coerce it into cooperating with the authorities.

Will you also be looking at the "mudball mars" problem, where none of the ground textures are loading and everything looks like its made out of chocolate? (on a Mac...)

 

[coriolinus]

Problem also exists on Macbook Pro, Retina, 13-inch, Early 2015.

Research screen:


Invisible battery meter:

 

[UserZin]

The moderators in different threads have said that because the Mac uses Intel graphics and it is not supported and he suggested to return the game.
In the system requirements on steam it is not mention that Intel is supported therefore he said not compatible hardware.
All we can do now is hope someone comes up with a fix even though not supported. Too late for me to return ( past 2 hours of trying)
Great program otherwise

 

[Sn0wRainy]

This problem also exists on Macbooks with discrete graphics so for me it seems like a kind version of "we don't care".

 

[UserZin]

http://store.steampowered.com/app/464920/Surviving_Mars/

So no Intel support, I'm sorry.

Sorry forgot to insert this quote
He does go on in the thread that maybe things will get fixed ( no guarantee he states ) while they are working on other issues, so fingers crossed.

Just noticed now they have recently changed the thread known issues in Bug Reports to say "NOTE: no Intel video system is supported under Mac or Linux. "

 

[AMatthewsUK]

Yeah I'm having the same problem. I hope they get this fixed because you can't really play the game properly if you can't see what resources you need, etc...

 

[Son of Thor]

Sorry forgot to insert this quote
He does go on in the thread that maybe things will get fixed ( no guarantee he states ) while they are working on other issues, so fingers crossed.

Just noticed now they have recently changed the thread known issues in Bug Reports to say "NOTE: no Intel video system is supported under Mac or Linux. "

I seem to remember the Surviving Mars site listing the minimal Mac requirement as Intel Iris 4000 HD graphics. I see now that that has changed.

 

[AndrewT]

I seem to remember the Surviving Mars site listing the minimal Mac requirement as Intel Iris 4000 HD graphics. I see now that that has changed.

Under Windows it said Intel 4000 in one place and 4600 in another, but Mac or Linux have never mentioned Intels:

Graphics: OpenGL 4.1 (GeForce 600/AMD Radeon 5000 or higher) with 1GB of video RAM

 

[RichBP]

I've requested a refund through Steam... 14 days to get your money back (at least in the UK), and tomorrow is 14 days since launch, and is the last day for a refund, FYI.

 

[AndrewT]

FYI the patch last night specifically addressed this issue on Macs!

 

[RichBP]

FYI the patch last night specifically addressed this issue on Macs!

Ironically it came out as i was getting my refund... i've re-bought it, and it has fixed it for me.