Surviving Mars - Unable to start new game after update and new dlc added [MacOS]

[PS1816]

Description
Unable to start new game after update and new dlc added


Mac


Steam

What is your game version?
1007783

Do you have Space Race installed?
No

Please explain your issue is in as much detail as possible.
Added Surviving Mars: Deluxe Upgrade Pack dlc and Green Planet unable to start new game no mods installed. Was able to load saved game.

Can you replicate the issue?
Yes - After uninstall same issue occurs. Appears to be memory issue per crash report sent to apple / memory access issue occurs when an app uses memory in an unexpected way.

Attachments
File(s) attached

 

[AndrewT]

The crashed thread is #25 in LUA, which is the scripting language in the game. Very odd! FYI the game runs fine on my iMac with 11.5.2 also.

What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
~/Library/Application Support/Surviving Mars/{large number}/
- "uninstall" in Steam-Surviving Mars
- unsubscribe from ALL mods in the Steam Workshop for this game
- manually delete both the ~/Library/Application Support/Steam/SteamApps/common/Surviving Mars AND ~/Library/Application Support/Surviving Mars/ folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or Application Support SM locations, before installing again.

Good luck with hthat!

 

[PS1816]

The crashed thread is #25 in LUA, which is the scripting language in the game. Very odd! FYI the game runs fine on my iMac with 11.5.2 also.

What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
~/Library/Application Support/Surviving Mars/{large number}/
- "uninstall" in Steam-Surviving Mars
- unsubscribe from ALL mods in the Steam Workshop for this game
- manually delete both the ~/Library/Application Support/Steam/SteamApps/common/Surviving Mars AND ~/Library/Application Support/Surviving Mars/ folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or Application Support SM locations, before installing again.

Good luck with hthat!

Andrew,
Thanks for the reply. It did not work after an uninstall via steam then a reinstall. I have an issue locating the folders and files you describe using the paths given.
Could these be hidden in someway? A spotlight search only located a new Surviving Mars picture folder. A screen shot of the file directory shows what I see in my application Support folder AFTER reinstall. Steam did verify game files. Crash report appears to be the same issue.

 

[PS1816]

Andrew,
Thanks for the reply. It did not work after an uninstall via steam then a reinstall. I have an issue locating the folders and files you describe using the paths given.
Could these be hidden in someway? A spotlight search only located a new Surviving Mars picture folder. A screen shot of the file directory shows what I see in my application Support folder AFTER reinstall. Steam did verify game files. Crash report appears to be the same issue.

I was able to locate the folders and files and perform the procedure exactly as stated above. Unfortunately this also resulted in the same crash starting the game.

 

[AndrewT]

Please attach here the latest log from the game :

~/Library/Application Support/Surviving Mars/logs/

To find that file, in Finder do cmd-shift-G to bring up the GOTO box. In there paste ~/Library/ . You will see a /Application Support/ folder, and inside that /Surviving Mars/ and then a /logs/ folder. Please attach the latest file from in there to here by dropping it on this support ticket, or use the "Attach file" link here.

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here

 

[PS1816]

Please find attached the log and computer information you requested. Further information for you. A saved game will play and I can restart the map. The tutorial will work. It just appears to be the New Game initiation that is messed up.

 

[afiasc1]

I am experiencing the same issues with an almost identical error. Let me know if there is a found solution for this.

 

[afiasc1]

Any update on this?

 

[AndrewT]

Try putting the game in low graphics mode - does that help?

 

[PS1816]

No I tried preset low graphics and get the same error.
Crashed Thread: 26 Lua

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007ff2dec09ffc
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [12670]

I am reduced to starting a saved game and restarting that map in order to play this game I just invested more money in. come on guys sort it out....

 

[AndrewT]

Hmm. What if in the Display menu you disable Vsync, then limit frame rate to say 60hz?