The game crashes after a few seconds

[Zikmund069]

Was asked to post here these files after stating my problem on another site. My game crashes after a few seconds of playing, even after deleting the mods folder

 

[AndrewT]

The game is crashing in your AMD video driver:

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1707527349431327698, type 4
Event Name: APPCRASH
Response: NenÌ k dispozici.
Cab Id: 0

Problem signature:
P1: Prison Architect64.exe
P2: 0.0.0.0
P3: 6372a5a1
P4: atio6axx.dll

Uninstall it with this toolhttps://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

Reboot, then install this:

https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-graphics/amd-ryzen-5-1

And reboot again. I hope that does it for you!

 

[Zikmund069]

Hello!

So I did just that. Unfortunately, the game still crashes, now instantly when loading a prison. But what's new is that I get a crash pop-up.
It's in my language but I'll try to translate it to the best of my ability.

Prison Architect64.exe - Application Fault
Instructions at address 0x00007FFE97B8014F referred to memory address 0x0000000000000010. Cannot perform an action with memory: read.

 

[AndrewT]

That reads like a bug in the game ... except of course it doesn't have a bug like that or no one could run it at all!

Probably best to try a clean reinstall:

- uninstall PA from Steam
- unsubscribe from all mods in this game's Steam Workshop

Delete the following folders if still present:

- Steam/SteamApps/common/PA
- C:/users/<UserName>/AppData/Local/Introversion/Prison Architect/
(keep any valued save games, of course)
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Now install PA again and see how that goes please!

 

[Zikmund069]

Did the clean reinstall, and now the game crashes again instantly after starting a prison, but without the failure pop-up. ):

 

[AndrewT]

So we fixed that application fault at least, is that right?

Can I get a new dxdiag.txt and game log file, thanks.

 

[Zikmund069]

Yes, the game crashes now but without the application's fault.

 

[AndrewT]

Still crashing in that AMD driver, I'm not really sure what more we can do here! I don't have other such reports at present, and I'm sure you are not the only AMD user playing this game.

In our launcher go into Game Settings and try Borderless and Windowed display modes - any different?