The game freezes while in the game

[Ducklezz]

EU4 has been freezing for me on random occasions. I'm running on a Mac, the latest macOS. I can't even force quit the app during the freeze so I have to restart my entire computer each time and lose all progress in the game. Please help

 

[AndrewT]

Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/Europa Universalis IV AND Documents/Paradox Interactive/Europa Universalis IV folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test with a new unmodded campaign, NOT any exiting one

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.

**File Locations on Mac OS X**
The executable and DLC folder are in Users/USER/Library/Application Support/Steam/SteamApps/common/Europa Universalis IV/
To see it go to the Finder, hit command-shift-G (ie Go To) and type in ~/Library/ .
The user files (settings.txt, error logs, saved games, gfx, mods) are in /Users/USER/Documents/Paradox Interactive/Europa Universalis IV/ .


IF that doesn't help:

Please attach here your Documents/Paradox Interactive/Europa Universalis IV/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Europa Universalis IV/logs/ folder, attach here system.log , error.log .

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

 

[Ducklezz]

Hi sorry it took a while but it didn't help, so here is everything:

Computer Information:​

Manufacturer: Apple
Model: Macmini9,1
Form Factor: Desktop
No Touch Input Detected

Processor Information:​

CPU Vendor: VirtualApple
CPU Brand: Apple M1
CPU Family: 0x6
CPU Model: 0xc
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3555728978 MHz
8 logical processors
8 physical processors
Hyper-threading: Unsupported
FCMOV: Unsupported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Unsupported
AVX2: Unsupported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:​

MacOS 14.5.0 (64 bit)

Video Card:​

Driver: Apple M1
Driver Version: 282.14
OpenGL Version: 4.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
VendorID: 0x106b
DeviceID: 0x0
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.87" x 11.85" (23.98" diag), 53.0cm x 30.1cm (60.9cm diag)
Primary VRAM: 8192 MB

Memory:​

RAM: 8192 Mb

VR Hardware:​

VR Headset: None detected

Miscellaneous:​

UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 233752 MB
Largest Free Hard Disk Block: 16981 MB

Storage:​

Number of SSDs: 0
Number of HDDs: 0
Number of removable drives: 0
Compare Your HardwareClose

 

[AndrewT]

That's quite an error log - are you sure there are no mods in use here?


Edit that settings.txt to say:

refreshRate=60
fullScreen=yes
borderless=no

vsync=no

Then in the launcher Game Settings menu, select fullScreen display mode.

Does that help?

 

[Ducklezz]

Hi, unfortunately, this didn't help. My game still is freezing at times.

 

[AndrewT]

Can I get new copies of all those files please.

And, what temperatures are you seeing in the computer while running the game, before it hangs?