Unable to Intall under Windows 7 64bit and unable to re-Activate

[unmerged(191434)]

This game was given to me a christmas gift, and I tried to install this game on a windows 7 64bit OS, the game freeze up and was unable to load properly, and crashed the system, even in windows xp mode as well. Since, I reloaded windows XP SP3 86bit verison, I am unable to re-activate the product.

Solutions:

Reactivate or give me a new serial or give me my money back.

Also, if you do decide to reactivate the serial assign to me, explain to me how to get my copy working in windows 7 64bit verison.

Also, can I get the complete address as to where I can contact you all by US Mail, if I have to return my copy of the game back.

 

[unmerged(191434)]

Additional Info

Another Thing, I did not buy this game from STARDOCK.

 

[unmerged(140324)]

You need to activate using exactly the same email address that was used when the game was activated for the first time. If that doesn't work you may have mistyped the email address at the first time. In that case you should contact Stardock (yes, even if you didn't buy the game from them) support. See the first post in this thread.

The game should work just fine with Windows 7 64bit. Did you try with the latest patch?