unable to launch game from both in file and paradox launcher

[ASteinsG]

Information​

I have disabled all mods​

Yes

Required​

Summary​

unable to launch game from both in file and paradox launcher

Expected Result​

game launch

Actual Result​

game crash

Steps to reproduce​

i press the play in paradox interactive and it jus crash

Platform​

Steam

Game Version​

5.6.7.15207619

Optional​

Tags​

• Accessibility

Attachments​

View attachment crash.dmpView attachment error.logView attachment output_log.txt

 

[MarkJohnson]

First, I'd try updating your drivers for CPU and GPU (reboot system)

Make sure cities.exe is allowed in your anti-virus program. (reboot)

Verify game files in Steam app.

Launch game.

 

[AndrewT]

You almost certainly have the Citrix Workspace problem.

Please see this thread on that, there's a link to a workaround too:

Client Challenge

All the best!

 

[ASteinsG]

I am unable to use the work around due to work restrictions may I know if there is another solution to this problem

 

[akeela84]

I am unable to use the work around due to work restrictions may I know if there is another solution to this problem

Playing on a private computer would be advisable. As work computer's might be managed by your company.

 

[AndrewT]

I am unable to use the work around due to work restrictions may I know if there is another solution to this problem

If that restriction is that you must use Citrix, you can uninstall the version you have now and use the version in the MS store, which lacks the feature that triggers this problem.

Otherwise you could set up a new Windows user on this machine which doe snot load Citrix at boot time, and use that user to play.