Unreliable Mail Service, despite multiple post offices and one post-sorting facility

[TheSpikeNation]

Information​

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Summary​

Unreliable Mail Service, despite multiple post offices and one post-sorting facility

Steps to reproduce​

Unsure what causes this, as I have been building this city for the past week. The city has 30k+ population, and densely packed on the lakeland map island. The city's medium density residential, industrial, low & high commercial and offices are in the red on mail service, despite two large post offices, and two small post offices on the same street.

Expected Result​

Post offices should be sending out all their vehicles, or have the dispatched vehicles collect to their capacity when collecting mail from mailboxes, and buildings

Actual Result​

Three out of thirty vehicles from post offices are sent out at max to collect ONLY from mailboxes, and not from buildings. Most of the time, NO vehicles are sent out by post offices.

Game Version​

1.2.0f1

What mods do you have installed?​

Toggle Overlays, and Extended Tooltip

Affected Feature​

• Gameplay

Platform​

• Steam

Additional Information​

Save Game​

Other Attachments​

 

[ParadoxMichaela]

Thank you for the report, we will have a closer look at this.

It would also be very helpful if you were able to attach a savefile log to this thread.

 

[ColdGoldTraderGamer]

Thank you for the report, we will have a closer look at this.

It would also be very helpful if you were able to attach a savefile log to this thread.

I have the same issue, I have no mods. Even if I start a new city, same issue, I place many post offices but mail service never get over 50 percent. Always orange bar.

 

[viethluu]

I have had the same problem since the latest game update. I have placed hundreds upon hundreds of post offices and Mail sorting facilities throughout the cities, and yet I still never have over 50% mail service????!!! Please see the attached picture for more details.

 

[ralipoff]

I'm having the same problem across every saved game, post offices don't send out more than 2-4 vehicles (less than half to less than 10% for large ones).

 

[Buzz2112]

Try more mail boxes in high density zones, worked for me.

 

[ralipoff]

For one thing, I have a ton of mailboxes already, and if I have to manually place mailboxes to spawn the correct number of mail vans for the amount of mail waiting, that's a big flaw in the mail system. If garbage trucks can collect trash, mail vans should collect mail. Unless the idea is that people only send mail through public mailboxes--not like real life and unnecessary micromanagement in a game.
Also, all those mailboxes are empty anyway, so either that's not how the mechanic works, or it's broken.
I even followed a van around a high density area out of curiosity. It drove by building after building "red" with accumulated mail, but was only about 2% full before it drove back to a post office. The whole mail system seems to have some problems, and I can't see how it could have been released in this state if it was tested on even a cursory level.

 

[ralipoff]

For one thing, I have a ton of mailboxes already, and if I have to manually place mailboxes to spawn the correct number of mail vans for the amount of mail waiting, that's a big flaw in the mail system. If garbage trucks can collect trash, mail vans should collect mail. Unless the idea is that people only send mail through public mailboxes--not like real life and unnecessary micromanagement in a game.
Also, all those mailboxes are empty anyway, so either that's not how the mechanic works, or it's broken.
I even followed a van around a high density area out of curiosity. It drove by building after building "red" with accumulated mail, but was only about 2% full before it drove back to a post office. The whole mail system seems to have some problems, and I can't see how it could have been released in this state if it was tested on even a cursory level.

Not sure if this was supposed to be addressed in any recent updates, but it's still broken. Mail vans drive right by buildings dark red with accumulated mail and pick up nothing, and all my mailboxes are empty.

 

[Simanova]

Mail is only generated in residential zones. But mailboxes provide communication bonus to all zones. So player get confused when they see empty boxes in non-residential zones.

Second confusing problem is, that mail service is stuck at 50-51%. The reason is, that only generated mail can be transported. So generated mail and processed mail is about the same value - so 50-51% is perfect and should be dark green in the overview.