Victoria III - Cannot open the game.

[sameenshark]

Short summary of your issue
Cannot open the game.

Game Version
1.0.6, 1.1.0, 1.1.1, 1.2-beta

What OS are you playing on?
Mac

Do you have mods enabled?
No

Have you tried verifying your game files?
Yes

How much "pain" is this causing you?
10

Please explain the issue you experienced in the most condensed way possible
I clicked "PLAY" on the launcher, it loads a black screen for a second, and then crashes.

Please explain how to reproduce the issue
I don't know how to reproduce it. Obviously other people can still play it.

Is there anything else you think could help us identify/replicate the issue?
I don't have any clue what I'm doing wrong.

I have attached a save game
No

Upload Attachment
File(s) attached

 

[PDX_Sosanna]

Hello! I'm moving the thread to the technical support forum so that our Tech guys can take a look at it!

 

[AndrewT]

Please go here:

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages.

support.microsoft.com

And run the x86 and x64 installers there.

IF that doesn't help, Has the game ever run OK on this computer? Or never?

IF NEVER:
Install ALL these Microsoft modules:

Download Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update from Official Microsoft Download Center

A security issue has been identified leading to a vulnerability in MFC applications that are built with Visual Studio 2010 and ship the Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package.

www.microsoft.com

Download Microsoft Visual C++ 2015 Redistributable Update 3 RC from Official Microsoft Download Center

This update is the latest in a cumulative series of feature additions and bug fixes for Microsoft Visual C++ 2015 Redistributable.

www.microsoft.com

Download DirectX End-User Runtimes (June 2010) from Official Microsoft Download Center

The Microsoft DirectX® End-User Runtime installs a number of runtime libraries from the legacy DirectX SDK for some games that use D3DX9, D3DX10, D3DX11, XAudio 2.7, XInput 1.3, XACT, and/or Managed DirectX 1.1. Note that this package does not modify the DirectX Runtime installed on your Windows...

www.microsoft.com

(run dxsetup.exe after extracting this download to its own folder anywhere on your computer)

Add Victoria3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

IF IT USED TO WORK:
Please do a full clean re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-Vic3
- manually delete both the Steam/SteamApps/common/Vic3 AND Documents/Paradox Interactive/Vic3 folders
- re-install game in Steam, run a Steam Verify when done.
- add Victoria3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam Vic3 or Documents Vic3 locations, before installing again.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Vic3/pdx_settings.json .
From your Documents/Paradox Interactive/Vic3/logs/ folder, attach here system.log , error.log , exceptions.log

 

[sameenshark]

Thank you, that worked! I'll keep this in mind for the future