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unmerged(41017)

unmerged(41017)

First Lieutenant
Mar 6, 2005
267
0
Bought VV from GG.

Downloaded and installed in Rome folder

Downloaded and installed patch vv2.1

The game loads everything to the message "Map Initialised Properly, then I get an error

*******************************
Runtime Error!

Program: D:\games\Europa Universalis - Rome\romegame.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information
*******************************

When I click ok, the dialog disappears, as does the game from the system tray. If I leave the box where it is, I can start a game, but as soon as it gets to the map, it freezes and I need to hard reboot.

I've installed the c++ runtime from the other link. Still a crash everytime.

I don't suppose I'll get an answer much before January 2009...support forums look as busy as always with issues but few "official" responses.

Thx
 
As requested by a no-one

------------------
System Information
------------------
Time of this report: 12/23/2008, 23:17:30
Machine name: ORPHEUS
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/20/08 13:30:42 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs)
Memory: 3326MB RAM
Page File: 493MB used, 4716MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8800 GT
Manufacturer: NVIDIA
Chip type: GeForce 8800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0611&SUBSYS_06EA10DE&REV_A2
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.8048 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 11/12/2008 14:54:00, 6148864 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 11/12/2008 14:54:00, 6188320 bytes
Device Identifier: {D7B71E3E-4551-11CF-1E6C-E12603C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0611
SubSys ID: 0x06EA10DE
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5628 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/1/2008 17:01:40, 4800000 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
 
Last edited by a moderator:
There's rarely a need for devs to help in this forum, 99% of problems we see here are not game bugs.

I suggest you try a complete reinstall: First move any valued save games elsewhere. Then uninstall both games, and then manually delete the game directory - this is important. Reinstall Rome - if you use Vista, it's best to choose a new directory like c:\games\rome instead of the suggested path. Then use the Gamers Gate installer to install VV over Rome (that is, into the same directory to overwrite it), then install the 2.1 patch, again making sure you point it to the Rome installation directory used above, so that it overwrites the VV files.

If that doesn't help, please post your new post-reinstall Rome/settings.txt and Rome/logs/system.log files.
 
AndrewT

I don't doubt it's not a "game bug"...however, I've bought something that doesn't work on my system. Devs (of which I am one by the way) know what they're using in terms of dcoms, coms, 3rd party interfaces etc....that's why the devs should be active. Their software is not working on a system...my system...and as such is faulty. My system easily meets and exceeds their system specifications. If there is something else mentioned in the system specs and I have not got it installed (as an example DirectX9), then that would be my fault. However, as my system clearly meets their system specifications and there is no mentioned of needing anything which I do not have installed, it's down to them to find out the problem and fix it.

I don't mind telling you I'm bored trying to get this game to load.

I am suffering the same problem as mentioned in the first post on this thread. I cannot get into the game at all...I keep getting a Windows error dialog box stating what is already posted in the above thread.

I've performed a complete uninstall / reinstall dance, I've tried rnning with my AV off (just in case), I've added the romegame.exe to the DEP list, I have seemingly downloaded the C++ redistributable and I have the latest DirectX and v180.48 nVidia drivers for my 8800GT card. I posted my DXDiag above (although why you are asked to post it, I do not know...it appears to have been ignored, being as there was no official "Yes, DXDiag is fine" or "DXDiag shows a problem").

What people have to do to get a game to work nowadays is getting beyond ridiculous.

This is my system.log as requested
***********************************
Kernel Release[systemsettings.cpp:149]: System memory: 2048MB
Kernel Release[systemsettings.cpp:151]: CPU speed: 2333MHz
Kernel Release[systemsettings.cpp:158]: Number of processors: 4
Kernel Release[systemsettings.cpp:171]: CPU type: x86
Kernel Release[systemsettings.cpp:203]: OS: Windows XP Service Pack 3 Build: 2600
Kernel Release[graphicssettings.cpp:107]: Graphic Adapters:
Kernel Release[graphicssettings.cpp:112]: 0: NVIDIA GeForce 8800 GT
Kernel Release[graphicssettings.cpp:129]: Checking for multi-sampling support:
Kernel Release[graphicssettings.cpp:140]: 2 samples supported.
Kernel Release[graphicssettings.cpp:140]: 4 samples supported.
Kernel Release[graphicssettings.cpp:140]: 8 samples supported.
Kernel Release[graphicssettings.cpp:155]: Using Adapter [0]:
Kernel Release[graphicssettings.cpp:161]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
Kernel Release[graphicssettings.cpp:203]: Graphics device: NVIDIA GeForce 8800 GT
Kernel Release[graphicssettings.cpp:204]: Graphics driver: nv4_disp.dll
Kernel Release[graphicssettings.cpp:209]: Driver version: 8048
Kernel Release[graphicssettings.cpp:226]:


Dumping all gfx info:
DeviceIdentifier: {D7B71E3E-4551-11CF-1E6C-E12603C2CB35}
VendorId: 4318
DeviceId: 1553
SubSysId: 116003038
Revision: 162
DriverVersion.HighPart: 393230
DriverVersion.LowPart: 728944


Kernel Release[graphicssettings.cpp:276]: Instancing supported.
Kernel Release[graphicssettings.cpp:294]: Video memory amount: 525MB
Kernel Release[graphicssettings.cpp:297]: Support for T&L found.
Kernel Release[graphicssettings.cpp:300]: MaxSimultaneousTextures: 8
Kernel Release[graphicssettings.cpp:301]: MaxVertexBlendMatrices: 4
Kernel Release[graphicssettings.cpp:302]: MaxVertexBlendMatrixIndex: 0
Kernel Release[graphicssettings.cpp:304]: MaxSimultaneousTextures: 8
Kernel Release[graphicssettings.cpp:305]: MaxTextureBlendStages: 8
Kernel Release[graphicssettings.cpp:306]: Support for Anisotropic filtering found.
Kernel Release[graphicssettings.cpp:309]: Max Anisotropic filtering: 16
Kernel Release[graphicssettings.cpp:310]: Anisotropic filtering set to: 0
Kernel Release[graphicssettings.cpp:314]: Vertex Shader version: 3.0
Kernel Release[graphicssettings.cpp:319]: Pixel Shader version: 3.0
Kernel Release[main.cpp:208]: Rome Version Dec 15 2008 : 10:02:24
Kernel Release[internationalizedtext.cpp:1218]: Create table
Kernel Release[internationalizedtext.cpp:1220]: Create text database
Kernel Release[dxmusic.cpp:39]: Init Music
Kernel Release[dxmusic.cpp:45]: Graph done 0
Kernel Release[dxmusic.cpp:51]: Control done 0
Kernel Release[dxmusic.cpp:57]: Seeking done 0
Kernel Release[dxmusic.cpp:62]: Event done 0
Kernel Release[dxmusic.cpp:67]: Music done 0
Kernel Release[DirectSound.cpp:36]: Init DirectSound
Kernel Release[DirectSound.cpp:54]: Sound initialised with result 0
Kernel Release[DirectSound.cpp:64]: Coop Level Set. Result: 0
Kernel Release[DirectSound.cpp:86]: Sound Init Done
Kernel Release[graphics.cpp:132]: Direct3D Created
Kernel Release[graphicssettings.cpp:626]: Usable res: 1024 768 60
Kernel Release[graphicssettings.cpp:626]: Usable res: 1024 768 70
Kernel Release[graphicssettings.cpp:626]: Usable res: 1024 768 75
Kernel Release[graphicssettings.cpp:626]: Usable res: 1152 864 75
Kernel Release[graphicssettings.cpp:626]: Usable res: 1280 1024 60
Kernel Release[graphics.cpp:213]: Using multisampling: 2
Kernel Release[graphics.cpp:247]: Creating device with: D3DCREATE_HARDWARE_VERTEXPROCESSING
Fullscreen=yes
RefreshRate=60
Resolution=1280x1024
Kernel Release[graphics.cpp:327]: Done creating device.
***********************************

and this is my settings.txt
***********************************
gui={
language=l_english
}
graphics={
size={
x=1024
y=768
}

refreshRate=0
fullScreen=yes
shadows=no
shadowSize=1024
multisampling=2
anisotropicFiltering=0
gamma=50.000004
}
sound_fx_volume=100.000000
music_volume=100.000000
scroll_speed=100.000000
camera_rotation_speed=50.000000
zoom_speed=50.000004
mouse_speed=50.000000
master_volume=100.000000
ambient_volume=50.000000
mapRenderingOptions={
renderTrees=yes
}
lastplayer="Mr Human"
serveradress="diplomacy.valkyrienet.com"
autosave="NEVER"
difficulty="NORMAL"
outliner={
9 2 3 4 5 6 7 8 10 }
***********************************

I've paid my money...any chance I could start a game.

I wouldn't be so bitchy about it except I think your support is really piss poor and your initial release of Rome was so poor I never played it. Now I've bought the patch...err, sorry, expansion, I would like to see if you've made the game better

So...over to you boys.
 
Can you please try editing settings.txt as follows, changes in bold:

refreshRate=60
fullScreen=no
shadows=no
shadowSize=1024
multisampling=0
anisotropicFiltering=0
gamma=50.000004
}
sound_fx_volume=100.000000
music_volume=100.000000
scroll_speed=100.000000
camera_rotation_speed=50.000000
zoom_speed=50.000004
mouse_speed=50.000000
master_volume=-1
ambient_volume=50.000000
mapRenderingOptions={
renderTrees=no
}
Click to expand...

I am sorry you are having so many problems, but your issues with this game and EU3 together seem to be unique. And as the almost sole provider of technical support for both games, I resent your characterisation of my efforts as "piss poor". I have my opinions about your attitude, but I manage to restrain myself from airing them publicly. Perhaps you could return the favour, and not insult people you are asking for help from.
 
Well, I apologise. I wasn't meaning "you". I meant Paradox. If you still take offense to that then I again apologise, but Paradox support for their games is piss poor. There are many posts in this forum about the game crashing and not loading and there is one person answering these calls...you. That makes Paradox support piss poor. This is a new release of a game and evertime they release a new game the only increased activity you see on their support forums is the people complaining about the game not working. To my recollection, there has never been any increase in support staff even for a new release. That's shoddy.

I also said in my EU III post that I understand that it's between Paradox games and my system. That's fine. That doesn't negate the fact that their software, which I purchased and for which I meet the recomended specifications, does not work on my system. Where do we draw the line at support? Is it when 10 people complain about the same issue that it becomes a problem worth solving, or is it 20? Does one person having a problem negate that problem? "Oh well, it's only a conflict for you, which means it's your system...good day"?

Take these as insults to yourself if you wish. They are not directed at you but at Paradox and, quite frankly, their slap dash, haphazard support fo their software and their treatment of "the individual".

I'm pissed off right now because I bought Rome when it was released and quickly realised, as many did, that it was half baked. So it was shelved. Now, after buying the patch, I find I cannot run either. There, right there, is the reason I'm pissed. Add on top of that numerous installs/uninstalls/reinstalls of not just these two games and 3 addon AND patches, but of other software to try and resolve the issue.

Good day to you.
 
AndrewT said:
...And as the almost sole provider of technical support for both games, I resent your characterisation of my efforts as "piss poor". I have my opinions about your attitude, but I manage to restrain myself from airing them publicly. Perhaps you could return the favour, and not insult people you are asking for help from.
Click to expand...

Andrew

As per my EU III post...I apologise. I'm a little fed up with the problems I'm having. I see you are very active on these forums and I appreciate your help.

I will try again tomorrow with Rome and give you an update.
 
JudgeDredd said:
Where do we draw the line at support? Is it when 10 people complain about the same issue that it becomes a problem worth solving, or is it 20? Does one person having a problem negate that problem? "Oh well, it's only a conflict for you, which means it's your system...good day"?
Click to expand...
No-one's drawing any line. No-one has said or implied that just because only you are having the problem that it should not be dealt with. The statement that only you are in this situation is merely a diagnostic indicator that some unusual or unique factor is in play.

I understand you are annoyed with the problems you have been having, and fair enough. But your continued imputations of bad faith by Paradox, such as that above, really tick me off, to be honest. What you hope to gain by this I can't imagine, but it sure doesn't motivate me to go even further out of my way to help you.

I dedicate hours of my life every week to Paradox support for no material reward, and yes I have a loyalty to them so when you insult them (IMO for no good reason) then I take that on board too. I also believe that for a company their size, their support is in general pretty damn good. And I do IT support for a living and have for 35 years, so I know what I'm talking about.

When Rome and VV were released Paradox developers did indeed monitor and post in the support forums here. But they don't do that all the time and a while after release rely on volunteers such as myself to report issues back to them to work on for the next patch (that is, the exact process I am trying to follow here). You may disagree with that as a support model, which is your right. But I don't think that gives you the right to imply you're being fobbed off or treated unfairly or badly when you are not.

I really am trying my best to help you; if that's not good enough for you then I'm sorry but that's all I can do.
 
I've tried the settings you suggested in a new install of EU Rome (fresh from the box, no patch, no VV) and I am shown the error
*******************************
Runtime Error!

Program: D:\games\EU - Rome\romegame.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information
*******************************

If I click Ok, the game unloads. If I ignore the dialog, I am able to get to the menu, but when I start a game and choose a faction, it loads the map and stops responding. In non-windowed mode, I then have to perform a hard reboot. In Window Mode, because I can get to the task manager, I am able to end the romegame.exe task.

my settings.txt file
gui={
language=l_english
}
graphics={
size={
x=1280
y=1024
}

refreshRate=60
fullScreen=no
shadows=no
shadowSize=1024
multisampling=0
anisotropicFiltering=0
gamma=50.000000
}
sound_fx_volume=100.000000
music_volume=100.000000
scroll_speed=100.000000
camera_rotation_speed=50.000000
zoom_speed=50.000000
mouse_speed=50.000000
master_volume=-1.000000
ambient_volume=50.000000
mapRenderingOptions={
renderTrees=no
}
lastplayer="Mr Human"
lasthost=""
serveradress="diplomacy.valkyrienet.com"
autosave="NEVER"
difficulty="NORMAL"
outliner={
9 2 3 4 5 6 7 8 10 }
Click to expand...
 
And finally, installed the patch and still no change.

The Runtime Error appears immediately after the message "Map Initialised Properly". So the menu is sitting behind it when the Runtime Error shows.

Can I ask, if I have turned trees off, why does it still say "Creating Trees" when the game is loading (up to menu)?

It might also be worth mentioning (although I don't want it to detract from the issue) that I am receiving the same message for both this and EU III, however I am able to ignore the message when I get it in EU III and play the game, whilst with Rome, I cannot...the game hangs.
 
OK, well I'm out of ideas. At least we've covered off the fundamentals. I've PMed the user here who identified the JIT/VS issue, but no response yet - I guess he's out of town or whatever. Meanwhile I'll post details of this situation backstage; however I believe Paradox are still in their shutdown period so I wouldn't expect any update from them until, say, next week. I'll post back here as soon as I have anything for you.
 
k...thx for trying anyway.

Also worth mentioning perhaps....in EU III, I get the error as I get into the actual game map, after I've selected a faction. IN Rome I get the error just as I get to the menu...don't know if that's significant.
 
I'd like to update you on this.

After suffering "other problems" with my system, I decided to move to Windows Vista.

I have Windows Vista Ultimate 64.

I was able to install Rome and the 1.3 patch and get it to play. When I installed VV and the 2.1 patch, I received an error...something along the "side-by-side" lines...looking through your forum, I found a link which said to reinstall the C++ 2005 runtimes. I did that and the game now runs.

I think my XP installation was somehow porked. I have a dual boot system now so will be slowly migrating over to Vista. I'm pretty sure if I performed a repair or rebuilt my XP installation, I'd be able to get the game running...but as I will be migrating to Vista, it's unlikely I will be doing that.

Thx for your help and again, apologies for my tone.
 
Another update

I've reinstalled Windows XP, and, in vanilla form, it seems to work.

I did think my system got porked somehow...C++ runtimes I suspect, or .NET Framework...so many different versions.

Anyway. it's working
 
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