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What steps are necessary to get a refund?

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Regnor Vex

Regnor Vex

Second Lieutenant
7 Badges
Jul 25, 2009
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  • East India Company
  • Europa Universalis III
  • Europa Universalis III Complete
  • Hearts of Iron III
  • Europa Universalis III Complete
  • Europa Universalis III Complete
  • 500k Club
I struggled with this game for some time and, finally, after getting it to work I learn that the multiplayer modes promised in the advertisements aren't what actually ships with the game. The ads say:

"In East India Company, players will enjoy building the World's most powerful trading empire and engaging in fierce battles in both single player and multiplayer modes, all within a breathtaking cinematic environment.

Players will fight, manage and rule their trading empires from Europe to the Far East with eight nationalities to choose from: British, Dutch, French, Danish, Portuguese, Swedish, Spanish or the Holy Roman Empire. "
Click to expand...
when in fact the only mutiplayer activity really just consists of my wife and I floating around shooting at each other in slow, boring battles. We can't build "the world's most powerful trading empire" and, yes, as "players" we can "manage and rule trading empires", as long as we're playing separate games.

It's not my intention to argue whether this is false advertising or not, it's my hope that I never have to get to that point, and at this point I would just like to get a refund. I bought it on Impulse and they told me that they won't refund me because they are "neither the developer nor publisher". So I'd like to turn to the publisher for help here. Please let me know what steps I should take to get a refund.

Thanks,
 
I sent an email to that address and got a response that it was the wrong company! I think paradox must have another address. Does anyone know the correct email address?
 
For heaven's sake! :)

Look up. You are at forum.paradoxPLAZA.com. So support@paradoxplaza.com is the address you want to mail.
 
Lol, I see that we're at paradoxplaza.com and I sent that email off, but just as support@paradox.com was the first "obvious" suggestion, as was someone else's suggestion of "support@paradoxinteractive.com" (both wrong), I thought it would be prudent to check for the actual address to confirm. Especially since I don't know if paradoxPLAZA is just the forum's URL or the actual company url.
 
Regnor Vex said:
I bought it on Impulse and they told me that they won't refund me because they are "neither the developer nor publisher".

Thanks,
Click to expand...

That surprises me, because the seller has been steadily losing ground since the old days of "Buyer Beware" English law. Usually, you can not sell something, including from an international site, if the product and its sale do not conform with the countries law. An importer, a seller, or an internet site can face rather severe fines and/or loss of a licence to operate. What are your countries laws ? No idea. But this is not a warranty issue so it least involves the developer as you say you got it working.

How do you achieve this without spending hundreds of thousands of dollars ? The best approach would be if it involved criminal law, as in death, injury, child pornography, etc. This is probably not the case here.

How do you achieve this? Talk very nicely to the publisher, failing that the developer and hope they are decent people who will refund you. You have already been told by those I think most responsible for a refund, the seller, that they will not. They might have been incorrect.
 
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I think the seller has only gained ground with the arrival of ecommerce. Not only is he beyond any particular government's regulatory reach, his sales territory now extends to all corners of the addressable IP address space. Internet connectivity is the only commodity in the world whose value grows every time it is sold.

Putting aside my belief that this actually *is* a warranty issue (depending on how U the "U" is in UCC), the only appreciable force operating on this transaction is the invisible hand. But I don't have the bargaining power to apply that force to this transaction (as evidenced by the complete lack of a response from the publisher or developer).

So I'll just notify the credit card company that the transaction was void, and let the chargeback do my bargaining for me.
 
No need, but thanks. Disputed the credit card charges after getting no response from anyone official and the amounts were charged back to the company. Problem "solved".
 
I'm sorry you did not receive a reply. Are you sure you e-mailed to the right address? I have not seen it.

For refunds generally, you will have to get it from the seller of the game, we do not handle those directly.
 
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