Hmmm.
You know, I don't play CK that often. I should make a special effort to check my game out.
You know, I don't play CK that often. I should make a special effort to check my game out.
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Well it seems you guys expect US to swallow that and re-buy the DLC... Thus taking a dollar loss.
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If this breaks down and GG refuses to do anything wouldn't you then be able to go to the police for theft and possible get the sale annulled? And possibly go after steam too for having deactivated your game which you had paid for?
So I don't see why it would necessarily be a loss for us if GG completely refuses to cooperate, but could be quite cumbersome and hopefully GG will cooperate at some point.
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GG doesn't sell PI products anymore anyway, but they sell plenty from other publishers. It's rare that they actually have something I'm interested in, but I'm keen to support retailers other than Steam as it ensures competition in the market. Whether or not they want my custom is up to them.
I think not.
In fact, I will say that they've already been losing more money by not compensating me because I have been holding off buying any PI games since august 2015 (when i realised I didnt get my steam keys for CK2). And since new good games are coming out soon, they will lose even more money from me. I wasn't sure I could resist the temptation to buy any PI games for that long, but I did, and I will keep at it. And I don't really care whose fault it actually is (PI or GG). It's when real shit hits that you find out who has truly good customer support, and I've been really disappointed by PI on this issue.
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Do you really think the police will prioritise that, whether it is the customer or Paradox filing the complaint? Because Paradox can do this too, since it seems that GG could have broken their agreement (and possibly the law) if GG has in fact received keys and not distributed according to the agreement and instead sold elsewhere.
I would assume that the local police would given how many people are affected.
I doubt it. But still interesting to hear whether Paradox is (or has already) taking legal action, since apparently their bilateral discussions with GG have failed?
Hi guys,
Here is how it is. We've been working hard to find a solution and we've talked to Gamersgate, and here's the thing. Gamersgate are responsible for delivering the product to their customers. We no longer have any collaboration with them, but we still went ahead and provided them with the means necessary (as stated by Gamersgate) to solve the issue.
There is nothing more we can do from our end. We've fulfilled our part of the commitment that existed between our two companies. If you have any problems with the delivery of products from Gamersgate, then I can only urge you to proceed as you would with any company failing to live up to it's promises.
I wish there was more we could do. But I hope that you understand that it's not reasonable that we put in hundreds of work hours to reimburse someone because another, completely unrelated company, did not deliver on it's promises.
I really hope that any issues you've had with Gamersgate will be resolved to your satisfaction. With this statement I must consider this matter closed from our end. I do apologize as I feel that I made a promise to make sure the problem was resolved, but failed to do so.
Here is how it is. We've been working hard to find a solution and we've talked to Gamersgate, and here's the thing. Gamersgate are responsible for delivering the product to their customers. We no longer have any collaboration with them, but we still went ahead and provided them with the means necessary (as stated by Gamersgate) to solve the issue.
There is nothing more we can do from our end. We've fulfilled our part of the commitment that existed between our two companies. If you have any problems with the delivery of products from Gamersgate, then I can only urge you to proceed as you would with any company failing to live up to it's promises.
I wish there was more we could do. But I hope that you understand that it's not reasonable that we put in hundreds of work hours to reimburse someone because another, completely unrelated company, did not deliver on it's promises.
I really hope that any issues you've had with Gamersgate will be resolved to your satisfaction. With this statement I must consider this matter closed from our end. I do apologize as I feel that I made a promise to make sure the problem was resolved, but failed to do so.
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Addition:
For us to replace the keys that GG did not deliver would first of all mean that we had to deliver things again that we already delivered. This wouldn't be the biggest problem however. The amount of tickets and contacts we've received on the matter points to us having to spend 100+ work hours to resolve something for another company that we already spent a lot of time and effort trying to help resolve the issue. Not to mention that we don't even have reliable means of verifying who's actually entitled to a replacement key
For us to replace the keys that GG did not deliver would first of all mean that we had to deliver things again that we already delivered. This wouldn't be the biggest problem however. The amount of tickets and contacts we've received on the matter points to us having to spend 100+ work hours to resolve something for another company that we already spent a lot of time and effort trying to help resolve the issue. Not to mention that we don't even have reliable means of verifying who's actually entitled to a replacement key
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Sad, but completely understandable.
Well then I urge the people affected to possibly contact the police. Also if you are in the EU you might well be entitled to a refund due to the product you bought having been taken away from you. Your bank might be required to reimburse you and then take the fight with GG, but due to how long there has gone since the purchase I am not sure on that.
Also since steam removed your legally purchased keys you might also be able to go after them---at least in the EU.
Those at least are the things I would look into should I ever get hit (which I really really hope I won't, since I have for many hundred € CKII and EU4 purchases on GG).
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Addition:
For us to replace the keys that GG did not deliver would first of all mean that we had to deliver things again that we already delivered. This wouldn't be the biggest problem however. The amount of tickets and contacts we've received on the matter points to us having to spend 100+ work hours to resolve something for another company that we already spent a lot of time and effort trying to help resolve the issue. Not to mention that we don't even have reliable means of verifying who's actually entitled to a replacement key
Close this thread please. No need to keep it open.
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