BATTLETECH - Game crashing to desktop

[OriginalTwisties]

One line summary of your issue
Game crashing to desktop

What platform are you running the game on?

Steam

What operating system do you use?
Windows 10
Which version of the game are you running?
1.8
What DLC do you have installed?
Flashpoint,
Urban Warfare,
Heavy Metal

Please explain your issue is in as much detail as possible.
The game display is crashing while the game is still running.

So I am looking at my desktop with the Battletech cursor and am able to select and issue orders etc but am unable to see anything. sometimes it crashes, sometimes it doesn't.

I have tried several clean installs, reverted to older versions, disabling DLC, updating video drivers, manually set the page file size etc. and the issue persists.
Have you tried verifying your files?
Yes

Steps to reproduce the issue
Load game, enter battle and wait. Within 3 turns the game has crashed.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/

Attach screenshot / video

 

[AndrewT]

I haven't seen this exact error before:

Unity [ERROR] DwmGetWindowAttribute - falling back to GetWindowRect to figure out window bounds

Then we get thousands of these:

d3d11: failed to create staging 2D texture w=128 h=128 d3dfmt=28 [887a0005]
d3d11: failed to create buffer (target 0x1 mode 0 size 187968) [0x887A0005]

Has this always happened ever since you've had the game? Or only since what change or update?

I have seen other problems with that latest 'optional' 19.12.3 AMD video driver you have. Try uninstalling it:
https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx
Then install the 'recommended' 19.12.2 one instead:
http://support.amd.com/en-us/download

 

[OriginalTwisties]

Has this always happened ever since you've had the game? Or only since what change or update?

It ran flawlessly for ages, I uninstalled and then reinstalled with all the DLC the other day. Haven't had an issue until now.

I get the same error with the old AMD drivers, but I will try 19.22.2 and let you know how I go.

 

[OriginalTwisties]

Update

It kind of worked, I got an extra couple of turns out of the game before it crashed.

Attached the latest output log. Would it be worth trying older AMD drivers?

 

[AndrewT]

Well we don't see that first error any more, so that's something.

A bit of a shot in the dark here but in the game video settings please disable Ambient Occlusion. If you still get any such issues, also disable Reflection, Motion Blur and tick the "Reduce Props" box there.

 

[OriginalTwisties]

Well we don't see that first error any more, so that's something.

A bit of a shot in the dark here but in the game video settings please disable Ambient Occlusion. If you still get any such issues, also disable Reflection, Motion Blur and tick the "Reduce Props" box there.

OK, I disabled all the cinematic cameras (I noticed that the crash was when using those), and Ambient Occlusion and that has improved stability, I won't say fixed just yet as I haven't really had a chance to play more than one mission.