Fixed Can't get past the sky splash screen

[pdx_Mimonsi]

Thank you for creating this report. I understand you have removed your save files and disabled all mods. Could you please attach your Player.log to this report, so we can investigate if there is anything else causing the issue for you?

 

[pdx_Mimonsi]

I added it in the report and I am replying to this with the file as well.


The ''cannot find central directory'' errors are stated for save files I have since deleted from the main folder.

Could you then attach a new Player.log from a launch after you deleted the files? It's hard to filter out issues that have been fixed in the meantime

 

[pdx_Mimonsi]

This is the log from the launch after I renamed the save files folder. It's from the newly created folder, yet it still says that error.

I seems like your issues are caused by corrupt files in the steam cloud then.

You could check these steps to see if they solve your issues:
1. Go to https://store.steampowered.com/account/remotestorageapp/?appid=949230 while logged into the same account used to play CSII with
Download all the files that the user wants to preserve to a safe location outside of the game user folder. Like C:\SteamCloudBackup or just their Downloads folder if they are not too precious saves.
2. Reset the steam cloud, this unfortunately may reset some achievement progress tracking and paradox login+friends of chirper entitlements will be reset if owned. It will be necessary to log in the paradox account again to re-unlock them.
Start the game with the command line toggles `--developerMode --qaDeveloperMode` (game properties>General>launch options)
In the main menu, press Tab and navigate to Platforms
Expand Remote storages and press `Wipe data` under the Steamworks entry (this will irreversibly delete all the content on the steam cloud so make sure to have downloaded the things wanted to backup)
Remove the launch options from properties, or at least `--qaDeveloperMode` as it exposes some dangerous operation that can wipe data unnecessarily
3. Restart the game, confirm the game works locally
4. (optionally) The downloaded save games from step 1 that are not corrupted can be recovered
Close the game
Copy the cok files of the desired saves to Cities Skylines II user folder (it can be at the root and the file will remain read-only or into Saves/<userSteamId> and it will behave like a local save)
Start the game, load the desired save game, save to Steam cloud again.
Corrupted files that show an error with reads out of bounds or missing central directory are unfortunately completely broken and these can not be recovered.

 

[pdx_Mimonsi]

Could you please share a new Log file, if you have steam cloud disabled?

 

[pdx_Mimonsi]

This is a new log file generated after I disabled the could.

I have never tested this myself, but maybe this works for you:

1. Put steam into offline mode
2. Open the game, delete the affected file
3. Put steam into online mode again
4. Cloud is out of sync, choose to keep local changes#

The affected save is called steam file 51 Winnerpolis.cok.

 

[pdx_Mimonsi]

I put steam in offline mode, deactivated the cloud and the save has long been deleted, but the game is still showing the blurred sky screen.

You also deleted Winnerpolis.cok.cid? Can you post logs again and show the content of the folder, please?

 

[pdx_Mimonsi]

I can confirm that even after reinstaling the game it still does not work and the problem is still the deleted save file.

Can you please show the content of the new Cities Skylines II Userdata folder?

 

[pdx_Mimonsi]

Yes, I have already tried to launch the game, both in offline mode and with the steam cloud disabled. The issue persists even in offline mode.

Unfortunately we have no access to the steam cloud or any files there. I don't know a way to delete the files in your steam cloud, other than the ways we already provided to you in the steps to reset your steam cloud. I have also retraced the steps and apparently they removed the option to reset the steam cloud there. You might want to consider contacting steam support and ask them to remove the corrupt file from your cloud.

 

[pdx_Mimonsi]

Solved by:

- Wiping the local 949230 folder containing copies of the steam cloud saves
- Opening the game in offline mode and wiping the data in platforms -> remote storage
- Opening the game in online mode and wiping the data in platforms -> remote storage

Thank you for sharing your solution. Glad it works now!