Lost massive amount of DLCs after repackaged Steam bundles were released

[maximous.asterious]

Integrity​

I have verified my game files (on Steam)​

Yes

I have disabled all mods​

Yes

Required​

Summary​

Lost massive amount of DLCs after repackaged Steam bundles were released

Description​

On 18 December 2021 I have bought EU4 Ultimate Bundle on the Paradox Store (order number #US00725821), which used to contain all available DLCs, including all Expansions, Content DLC, Unit Packs and Music Packs. On 19 December 2023, the day of release of repackaged Steam bundles, I lost most of the Music Pack, all of the Unit Packs, as well as all of the Content DLC. When I checked in the EU4 launcher, all of those products were marked as "unable to verify ownership of this DLC". When I checked in my Steam acount, I saw that all of the above were gone from my library. I first noticed this issue when playing on my Linux Ubuntu machine, however the same is true for the Windows version.

Edit: On 02 January 2024 most of the major Expansions also were marked as "unable to verify ownership of this DLC". On 03 January 2024 some of them returned, but not all. Major Expansions that are still missing are: El Dorado, Common Sense, Mandate of Heaven, Cradle of Civilization.

On 19 December 2023 I lost the following DLCs:

Star and Crescent
American Dream
Purple Phoenix
National Monuments
National Monuments II
Muslip Advisor Portaits
Forts Pack
Iranian Advisor Portraits
Muslip Female Advisor Portraits
Dharma Advisor Portraits
Conquest of Constantinople Music Pack
Songs of the New World
Songs of Yuletide
Republican Music
Songs of War
Guns, Drums and Steel
Songs of Exploration
Guns, Drums and Steel volume 2
Kairi's Soundtrack
Sabaton Soundtrack
Kairis Soundtrack Part 2
Songs of Regency
Fredman's Epistles
The Rus Awaken
Kairi's Soundtrack 3 - Ottoman Tunes
Dharma Music Pack
Emperor Music Pack
100 Years War Unit Pack
Horsemen of the Crescent Unit Pack
Winged Hussars Unit Pack
Conquistandors Unit Pack
Native Americans Unit Pack
Native Americans II Unit Pack
Colonial British and French Unit Pack
Muslim Ships Unit Pack
Trade Nations Unit Pack
Indian Subcontinent Unit Pack
Indian Ships Unit Pack
Evangelical Union Unit Pack
Catholic Leage Unit Pack
South American Unit Pack
Mesoamerican Unit Pack
Theocracies Unit Pack
Buddhists Unit Pack
Great Nations Unit Pack
Free Cities Unit Pack
Black Sea Unit Pack
Great Hordes Unit Pack
European Caavalry Unit Pack
Evangelical Majors Unit Pack
Italian Unit Pack
East African Unit Pack
North African Unit Pack
German Princes Unit Pack
West African Unit Pack
Daimyo Unit Pack
Asian Majors Unit Pack
The North Unit Pack
Artillery Pack
Asian Ships
Peninsula Unit Pack
Persian Unit Pack
The Rivers Unit Pack
Dharma - Hindu Unit Pack
Dharma - Indian Sultanate Pack
Imperator Unit Pack
Balkan Unit Pack
Beyond The Alps Unit Pack
Unifiers Unit Pack

Steps to reproduce​

Go back in time to 2021 and buy EU4 Ultimate Bundle on the Paradox Store. Redeem the Steam Key on Steam. Wait for 19 December 2023.

Game Version​

2023.16

OS​

Windows

Additional​

Bug Type​

• Other

Attachments​

View attachment State of EU4 DLCs 03JAN23.xlsx

Screenshot​

View attachment State of EU4 DLCs 03JAN23.xlsx

 

[Qloc_Ice_Fog]

Integrity​

I have verified my game files (on Steam)​

Yes

I have disabled all mods​

Yes

Required​

Summary​

Lost access to all sprite/music/portrait DLC's after repackaged steam bundles were released

Description​

I have bought all DLC for EU4, including all sprite, music and portrait packs. Today I lost access to most of the music DLCs, and all of sprite packs and portrait packs. When I checked in EU4 launcher, all of those DLCs were marked as "unable to verify ownership of this DLC". When I checked in my Steam acount, I saw that sprite, music and portrait packs were gone from my library. I first noticed this issue when playing on my Linux Ubuntu machine, however the same is true for Windows version.

Steps to reproduce​

Go back in time and buy all the original sprite, music and portrait pack DLC's. Wait for 19.12.2023.

Game Version​

2023.16

OS​

Windows

Additional​

Bug Type​

• Other

Attachments​

View attachment 1065090

Screenshot​

View attachment 1065090

Hello there! Is it only launcher issue? Do you have access to DLCs on game?

 

[Rossarness]

Could you please share with us your purchase history? We need to check related IDs and it would be very helpful to know which products you have bought (like single products or some bundles or promotional bundles)
Our release manager did check the setting and it looks correct on the steam backend so it´s hard to investigate further without additional details

 

[maximous.asterious]

Hello there! Is it only launcher issue? Do you have access to DLCs on game?

It's everywhere issue - on Steam, launcher and game. Unit, music and portrait packs disappeared from my Steam library, were marked as "unable to verify ownership" in launcher, and in game many sprites reverted to base non-DLC versions.

Could you please share with us your purchase history? We need to check related IDs and it would be very helpful to know which products you have bought (like single products or some bundles or promotional bundles)
Our release manager did check the setting and it looks correct on the steam backend so it´s hard to investigate further without additional details

The following packs disappeared from my game:

Star and Crescent
American Dream
Purple Phoenix
National Monuments
National Monuments II
Muslip Advisor Portaits
Forts Pack
Iranian Advisor Portraits
Muslip Female Advisor Portraits
Dharma Advisor Portraits
Conquest of Constantinople Music Pack
Songs of the New World
Songs of Yuletide
Republican Music
Songs of War
Guns, Drums and Steel
Songs of Exploration
Guns, Drums and Steel volume 2
Kairi's Soundtrack
Sabaton Soundtrack
Kairis Soundtrack Part 2
Songs of Regency
Fredman's Epistles
The Rus Awaken
Kairi's Soundtrack 3 - Ottoman Tunes
Dharma Music Pack
Emperor Music Pack
100 Years War Unit Pack
Horsemen of the Crescent Unit Pack
Winged Hussars Unit Pack
Conquistandors Unit Pack
Native Americans Unit Pack
Native Americans II Unit Pack
Colonial British and French Unit Pack
Muslim Ships Unit Pack
Trade Nations Unit Pack
Indian Subcontinent Unit Pack
Indian Ships Unit Pack
Evangelical Union Unit Pack
Catholic Leage Unit Pack
South American Unit Pack
Mesoamerican Unit Pack
Theocracies Unit Pack
Buddhists Unit Pack
Great Nations Unit Pack
Free Cities Unit Pack
Black Sea Unit Pack
Great Hordes Unit Pack
European Caavalry Unit Pack
Evangelical Majors Unit Pack
Italian Unit Pack
East African Unit Pack
North African Unit Pack
German Princes Unit Pack
West African Unit Pack
Daimyo Unit Pack
Asian Majors Unit Pack
The North Unit Pack
Artillery Pack
Asian Ships
Peninsula Unit Pack
Persian Unit Pack
The Rivers Unit Pack
Dharma - Hindu Unit Pack
Dharma - Indian Sultanate Pack
Imperator Unit Pack
Balkan Unit Pack
Beyond The Alps Unit Pack
Unifiers Unit Pack

As of the purchase history... it's really strange. I checked the transaction history in my Steam account, and the last purchase I can find is for Origins DLC on 18.12.2021. I'm unable to find purchase history for most of my DLC's, including the base game itself.
Edit: I found the purchase history. It turns out that I bought all of those products on Paradox Store, 18 December 2021, as so called EU4 Ultimate Bundle. Order number is #US00725821.

 

[Rossarness]

Could you contact Steam support on this one? Maybe there is some glitch from the change, as we did not delete anything so it shouldn´t result in product disappaearnce

 

[maximous.asterious]

Could you contact Steam support on this one? Maybe there is some glitch from the change, as we did not delete anything so it shouldn´t result in product disappaearnce

I contacted them, and currently wait for the response. I'm afraid that I permanently lost all of this content, as I have no way to prove that I bought it, the way things are now.

 

[maximous.asterious]

Ok, I think I know what might have happened. On 18 December 2021 I bought EU4 through Steam by purchasing EU4 Ultimate Bundle. I have a Steam key and everything. I believe that at that time it used to contain everything, including the sprite packs, music packs and portrait packs. I believe that on 19 December 2023 you removed those packs from the Ultimate Bundle, which also removed those packs from my Steam library. Can you help me with it?

 

[MuggadaUggada]

I am having the exact same problem. I started playing again yesterday and found many sprites no longer in my game when making a custom nation. I looked in the launcher and found the exact same problem as stated here. I also purchased an Ultimate Bundle steam key back in late 2021 from the Humble Bundle website. The packs still show as enabled in the launcher but with a red exclamation point next to them stating "We were unable to verify ownership of this DLC". Steam also does not show the dlcs in my library anymore even though I had purchased them. I have attached the screenshots showing the list of dlcs I no longer can access.

 

[RobyGon]

I have posted here for the first time just to say this! I have the exact same problem this two users have reported here. I bought the Ultimate Edition almost 2 years ago and yesterday I noticed that most of my sprites, as well as music, were missing, removed from the Steam library and marked in the launcher with "We were unable to verify ownership of this DLC". I bought the Ultimate Sprites pack to check if that worked and it does! What does this even mean? I'll have to refund the pack because I'm not paying 30 bucks to buy something that I owned for years and just suddenly vanished! Please, fix this issue! Unaccetable!

 

[maximous.asterious]

So I corresponded with Steam tech support for some time. They just keep saying that I need to do things that I done tens of times before, like verifying files or checking if DLC are turned on. It's like they refuse to acknowledge that products I payed for irrevocably disappeared from my Steam account. Also, I suspect that there are a lot more people who this happened to, but most of them haven't yet realized because they do not zoom in on the unit sprites.

 

[RobyGon]

I contacted Steam Support but I'm still waiting for an answer. Hopefully this situation can get resolved soon because this is ridicoulus.

 

[maximous.asterious]

Could you please share with us your purchase history? We need to check related IDs and it would be very helpful to know which products you have bought (like single products or some bundles or promotional bundles)
Our release manager did check the setting and it looks correct on the steam backend so it´s hard to investigate further without additional details

I attached the details of my purchase for the EU4 Ultimate Bundle on the Paradox Store. I blured the Steam Key, however I can give it to you if you wish so. The order number is #US00725821. All of the products that I listed previously were part of this bundle at the time of purchase (18.12.2021).

 

[MuggadaUggada]

Should the rest of us having this issue also provide our steam purchase history for the bundle here? Or is there somewhere else we should provide them?

 

[maximous.asterious]

I'm in utter dismay at the response of Steam Suport. I corresponded with them for two days, and right now they closed the help request (thus blocking me from further writing to them) and left me without any help. What I wrote to them boils down to "I bought Ultimate Bundle in 2021. At that time, it used to contain all the DLC content for EU4. On 19 December 2023 Paradox repackaged it's bundles and removed all the DLC that I listed above from the Ultimate Bundle. At that very moment all of those DLC disappeared from by Steam account. [...] Until 19.12.2023 those products were part of my library. I payed for them. They should still be part of my DLC library. I'm not the only one that this happened to. [...] Right now, when I go to the Steam page of any one of those products, it's as if I had never bought them. There's price and everything. But I already payed for those products on 18.12.2021. I wish them to be restored to my library." This was their final message to me:

Hi there.

This issue seems to be happening within the game as I can see that all the Ultimate Bundle DLC is installed on your account.

As much as I would like to help you, this title was not developed by Valve, we here at Steam Support do not have the tools or insight to effectively troubleshoot the issue you are experiencing.

We highly recommend to continue working with Europa Universalis IV support as they will have more detailed information on how to troubleshoot issues with their game.

Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.

Steam Support
Joey

 

[RobyGon]

Yhea, Steam Support basically said that the Ultimate Bundle doesn't include neither sprites nor music (because, at the moment, they don't anymore...), thus no luck. And it's almost Christmas so i guess we are going to get stuck with this issue for a while....

 

[RobyGon]

Sorry for double posting, I got this answer from Paradox Support:

Good afternoon!
I just had a word with the release manager and they are in talks with Valve as we've actually not removed anything from the bundle, at least not according to our backend ><. As we're heading into the holiday period this may not be solved until we're all back in the office (early january) so please be patient until then. It's possible it'll be sorted by Valve during our abscence but I think you'll notice if that's the case as the "unable to verify error" will disappear .
Kind regards, Christian

 

[maximous.asterious]

Ech, it would be nice if they would share some information here as well. I really hoped that I would be able to play EU4 during Christmas.

 

[MuggadaUggada]

Same here, was hoping to get a chance to play over the holidays. Really hoping this situation gets fixed soon.

 

[RobyGon]

Is it fixed? Nothing new on my end

 

[MuggadaUggada]

Unfortunately seems it's still not fixed, the packs are still missing in my game.