it does not matter how you get the content if the content owner says you are to receive the content at no additional cost to what you have purchased they have the responsibility to ensure that happens when you expect it to and because it took nearly 4 weeks for the bug to be fixed Microsoft breached New Zealand consumer laws preventing paradox from delivering what customers expected in a reasonable time frame just because it’s an overseas tech company does not exempt them from complying with local laws it should not take a customer to report a problem as a breach of local laws to get it fixed