-
We have updated our Community Code of Conduct. Please read through the new rules for the forum that are an integral part of Paradox Interactive’s User Agreement.
Let's consider this:
Customer A: "your ****** employee made a ******* mistake, you need to fix this asap !"
Customer B: "I noticed an issue on my receipt: as you can see this one is incorrect because XYZ. Could you fix it please ?"
I know in today's world online, some people cannot tell the difference between A & B, but that is the crux of the matter.
- 7
In this case we're talking about track B, but thank you for exemplifying the problem.
I'd remind you that you're not allowed to insult other forum members.
- 5
- 2
I have seen so many A playing the victim like they were B when they got banned/ect... But whatever. This can go round and round without an end like this.
I thought I had posted a response to this but either it got deleted or the forum gremlins ate it. Weird.
Anywho, A is not the topic. It really kinda isn't. Because A is already against forum rules.
If you see too much of A (disguised as B or not), what you're talking about is basically insufficient enforcement.
Anywho, A is not the topic. It really kinda isn't. Because A is already against forum rules.
If you see too much of A (disguised as B or not), what you're talking about is basically insufficient enforcement.
- 1
- 1
But the example in this case is B, and there's even another thread on the same topic you can look at which sparked this issue. So if you're just going to ignore that and make up a hypothetical straw man scenario in your head then yeah I absolutely agree this will be real circular.
- 2
- 1
The only thing atm is Paradox that plays the victim-card in this article ?
- 1
Posts that get deleted (sometimes getting their authors banned) because considered as toxic are case A.... definitely not case B.
- 1
Let's assume that's the case. Given they're deleted, we have no way of judging. Since we aren't talking about track A here, it's neither here nor there.
In this specific scenario there's a post which wasn't deleted, which wasn't crossing any lines, which still got the "you're not allowed to make death threats" treatment. In what possible rational world is that an acceptable response to a customer?
What I'm asking for is some common decency from the staff. Is that too much to ask? No one thinks making death threats is acceptable in a gaming forum, and the people who make them should be condemned totally, but don't you see that every time you say that to someone who's not doing it you're also saying "I believe you might, so just know I'm watching you."
Hey Gigau, making death threats is not an acceptable way to make a rebuttal to this argument, just so we're clear.
- 4
- 1
+1
It's like running announcements in your grocery store like: "we thank you not to lick our ice cream", "no sleeping naked in the produce stands" or "customers are asked not to light the cashiers on fire with lighter fluid". Oh, ok.
It's like running announcements in your grocery store like: "we thank you not to lick our ice cream", "no sleeping naked in the produce stands" or "customers are asked not to light the cashiers on fire with lighter fluid". Oh, ok.
- 3
I'm not sure what you are talking about... and i'm curious to see which post(s) being reasonable got the "this was a death threat" treatment, genuinely.
If a grocery shop sees a certain number of people licking their icecream, i bet they'll put such an announcement.
- 1
It's basically a communication targeting issue. If less than, idk, five percent of your customers lick ice cream on the regular, you should probably wish to avoid annoying the other ninety-five percent by a) implying they don't know not to lick the ice cream b) making em worry about the caramel cookie crunch in their shopping basket having been licked.
Not to mention that this kind of admonishment is basically pointless to begin with. The people sensible enough to be receptive to it don't need it since, well, they're sensible, and the tiny minority that would need to hear it has, by dint of french kissing the chocolate fudge, demonstrated they're unlikely to be compelled by it.
- 1
Have you ever worked customer service in a supermarket?
You get at least one death threat a day. Heck, here in America, you might actually get some loon pulling a gun on you because you asked them to wear a mask or something.
I can tell you who has my sympathy in the relationship tween low level service and customers, and it's the one that has to deal with crazy assholes and karens all the time
- 2
- 2
Is there a way to do so without violating the rule about discussion of moderator actions?
Are there any people licking ice cream on this forum, to continue this metaphor? If not, why have the announcement?
- 1
- 1
Leviathan was an embarrassment. People got furious, understandably. I was just as white hot angry as all the EU players. But the answer is not personal attacks and all that. "Toxicity" or whatever you want to call it lets the devs act like you are the problem, not Leviathan or Nemesis or whichever problem you see. Our answer to such outrages should be imo: "I'm not mad, I'm disappointed." If that gets the devs to read our complaints I'm all for it.
Someone above mentioned Holy Fury should be the gold standard for DLC, and I couldn't agree more. Make big DLC like that, and small DLC like Way of Life, Battle for the Bosporus, or Rule Brittania.
Victoria 3 seems to be what the hopes of this studio and it's loyal community are riding on, if it goes well I have hope things may return to normal, if not I feel a broken Vic3 might be the straw that breaks the forum's back and finally turns what's left of us from a dedicated community to just another soulless company. Then again, PDS said 1.30 Austria was going to be their turning point, then Tinto, so I fear it may be three strikes and they're out in the redemption game. Let us hope it's not the case.
Someone above mentioned Holy Fury should be the gold standard for DLC, and I couldn't agree more. Make big DLC like that, and small DLC like Way of Life, Battle for the Bosporus, or Rule Brittania.
Victoria 3 seems to be what the hopes of this studio and it's loyal community are riding on, if it goes well I have hope things may return to normal, if not I feel a broken Vic3 might be the straw that breaks the forum's back and finally turns what's left of us from a dedicated community to just another soulless company. Then again, PDS said 1.30 Austria was going to be their turning point, then Tinto, so I fear it may be three strikes and they're out in the redemption game. Let us hope it's not the case.
- 4
I love Paradox games, I have spent thousands of hours playing them and I can safely say EU4 is my favourite game ever. Paradox itself however is one of the worst companies I have ever seen, I assume you used to be competent, but I just started playing your games and paying attention to you in the last few years. In that time I have come to despise you more than EA, because at least they pretend to care.
I have seen nothing but poorly made, untested, half-assed garbage, that eventually kind of gets fixed, put out since I've been you customer. Any time I see a Paradox employee talking about their customers it is always in a belittling way, usually deflecting real criticisms of your products by blaming "toxicity" or some other vague, can-mean-whatever-you-want term. Seeing articles like this, the behaviour of some of the mods on this forum, or dev posts on twitter all while watching you churn out a steady stream of disappointment, CK3 being nowhere near CK2, Imperator being an incomplete shell for years after release, the last few EU4 DLCs literally making the game impossible to play until you decide to fix what you broke months later, make me question why I bother giving you my money. The best things you've had to offer were made years ago and everything since is a steady slide to obscurity.
Maybe Victoria 3 will be a hit, I hope it is, but I'm done buying anything new from you until I have faith in your company and employees again.
I have seen nothing but poorly made, untested, half-assed garbage, that eventually kind of gets fixed, put out since I've been you customer. Any time I see a Paradox employee talking about their customers it is always in a belittling way, usually deflecting real criticisms of your products by blaming "toxicity" or some other vague, can-mean-whatever-you-want term. Seeing articles like this, the behaviour of some of the mods on this forum, or dev posts on twitter all while watching you churn out a steady stream of disappointment, CK3 being nowhere near CK2, Imperator being an incomplete shell for years after release, the last few EU4 DLCs literally making the game impossible to play until you decide to fix what you broke months later, make me question why I bother giving you my money. The best things you've had to offer were made years ago and everything since is a steady slide to obscurity.
Maybe Victoria 3 will be a hit, I hope it is, but I'm done buying anything new from you until I have faith in your company and employees again.
- 4
- 1
- 1
- 1