Unable to enter the game due to user data acquisition failure, severely affecting the gaming experience

[chili池鲤]

Information​

When reporting a crash, stability or performance problems, please use the Report a Crash button on the earlier screen​

[CLICK] I understand

Required​

Summary​

Unable to enter the game due to user data acquisition failure, severely affecting the gaming experience

Steps to reproduce​

Open the Steam client, find 'Cities: Skylines II', click to launch the game. After the game starts to load, a prompt of user data acquisition failure appears and the game cannot continue.

Expected Result​

Successfully enter the game and be able to play normally

Actual Result​

Received an error message saying user data acquisition failed, and was unable to access the game interface

Game Version​

1.3.3f1

What mods do you have installed?​

None

Affected Feature​

• User Experience

Platform​

• Steam

Additional Information​

Save Game​

Other Attachments​

 

[AndrewT]

Open the Steam client, find 'Cities: Skylines II', click to launch the game. After the game starts to load, a prompt of user data acquisition failure appears and the game cannot continue.

After you hit PLAY in Steam, you should then see the Paradox launcher, not the game yet. Do you see the launcher, and this problem happens when you hit play in it? or you never see the launcher?

This matters because they are separate unrelated apps.

Either way, can we get a screenshot of the error please, in English if posisble.

 

[MONIHAO]

 

[AndrewT]

Well I haven't see that one before!

Can you please provide the following:

• The player.log
  Located in \AppData\LocalLow\Colossal Order\Cities Skylines II (To see the AppData folder you’ll need to enable View Hidden Items in File Explorer)

• A DxDiag
  • Open your Start menu, Cortana or Search
  • Type dxdiag in the search field
  • Click on the dxdiag program
  • A window called "DirectX Diagnostic Tool" should pop up now
  • Wait until the green bar at the bottom-left has disappeared
  • At the bottom right-hand side, click on "Save all information"
  • Save it to a place where you can find it easily, for example your desktop
  • Attach this file here
  • IF dxdiag.txt fails to attach here, rename it to dxdiag.log , or zip it up.