What happens with 2/3 of the reported bugs (the ones without visible response)?

[Dojo704]

Hey all,

We currently have a lot of reported bugs, in my view a positive sign of our active and responsive hoi4 community. However lots of them get no visible response and once they are on the second, third, fourth page, they seem to be off the map completely. Is this only my impression or reality?

I dont want to sound too negative or demanding but there are some very important ones in my eyes, like the ones showing that some existing modifiers do not work (which always has the taste of wondering if there are more of that kind), non land casualties not being counted, focus tree landgrabs not checking the actual current owners and so on...

It sure seems a little disappointing to see many bugs with a 2022 or 2023 posting-date to reappear on the front page because no one took care of them.

Thank you for reading

 

[TheHostName]

Yeah i posted a bug report on Capital supply at the end of last week. Iam expecting it not to get answered. I will just every 2-4 weeks remind them that any comunication on this would be helpful.
I dont care if they fix it in the next patch or the one after. But just getting the info that its logged or WAD (which is mega dumb if thats the case) is all i seek.

And looking at the amount of responses bugreports have gotten: How many people do they even employ to verify them? Cause even 1 person would have gone through more then 1 per day....

 

[PadaV4]

Well looking at the amount of dev responses to bug reports, its clear there isn't a single dev assigned to look through them.

At most its a bored janitor popping in once in a blue moon.

 

[pec1910]

I bought a fridge last January. On sale! Best fridge I have ever had. Problem is, that for 1 hour a day it doesn't do it's job. It's making all kind of strange noises also. So I tried to call the salesperson of the company I bought it from. I called 6 times but no answer. I tried e-mailing them. No answer. Via google I found a website, where I could describe the problem. I had to be absolutely sure to make a post in the correct subforum otherwise the thread would be closed (not moved). But what do I know about fridges other that I put food in them? Anyway, I also had to connect a laptop to the fridge where I could locate some logging (whatever that is?). I had to move the logging to the website (but it wasn't described how to do that). Long last I made a thread describing the problem (with some logging). The tread was closed, as it was in the wrong spot and didn't contain all logging. So I did it again. Correct forum, correct post, correct logging, correct subforum, correct.

I haven't heard from the company since I made the post. Nothing. For weeks. Sad.
Game development studios are weird.

 

[ZeDoctor1918]

I bought a fridge last January. On sale! Best fridge I have ever had. Problem is, that for 1 hour a day it doesn't do it's job. It's making all kind of strange noises also. So I tried to call the salesperson of the company I bought it from. I called 6 times but no answer. I tried e-mailing them. No answer. Via google I found a website, where I could describe the problem. I had to be absolutely sure to make a post in the correct subforum otherwise the thread would be closed (not moved). But what do I know about fridges other that I put food in them? Anyway, I also had to connect a laptop to the fridge where I could locate some logging (whatever that is?). I had to move the logging to the website (but it wasn't described how to do that). Long last I made a thread describing the problem (with some logging). The tread was closed, as it was in the wrong spot and didn't contain all logging. So I did it again. Correct forum, correct post, correct logging, correct subforum, correct.

I haven't heard from the company since I made the post. Nothing. For weeks. Sad.
Game development studios are weird.

You forgot the part where the salesman then announces a new model of fridge, and when you politely walk up to him and ask for assistance with the one you just bought he tells you that isn't relevant to the new product and to keep it on topic.

 

[lilcritt]

Bug reports forum

Bug reports forum (filter by dev replies)

 

[zhaidangv]

You forgot the part where the salesman then announces a new model of fridge, and when you politely walk up to him and ask for assistance with the one you just bought he tells you that isn't relevant to the new product and to keep it on topic.

Not a new model bro, it is "Freezing Chamber - -23°C~-26°C Upgrade Pack".

 

[TheHostName]

The last comments by a PDX employee was on monday in the Bugreport section. I dont know what the reason for this is. There are most surely multiple valid reasons for this, but guys this isnt a good look...

 

[Vapiritapiri]

Same old bugs in the game, same old faults like battleplanning being... Weird! Same old naval invasion offensive line doesn't work.

 

[KubiG37]

Multiple of my bug reports just lie there and were not fixed to this day (for years).

On the other hand, some of them were actually fixed even though no one has ever replied to the bug report, or marked it as confirmed.

 

[Vengirni]

This inconsistency with the way bug reports are marked can also create problems when you encounter bugs that were reported a long, long time ago. Was it fixed once but reappeared later? Still on their radar to fix eventually? Or just completely missed by accident? I could bump the old report, but also don't want to be seen as annoying.

If their internal bug tracker is in a similar state of chaos, that would mean that there would be devs investigating bugs that were already taken care of by someone else. Heck, even people who move the bugs from this forum to the tracker could post duplicates by accident merely because they were not marked on the forums appropriately.

 

[Herennius]

This inconsistency with the way bug reports are marked can also create problems when you encounter bugs that were reported a long, long time ago. Was it fixed once but reappeared later? Still on their radar to fix eventually? Or just completely missed by accident? I could bump the old report, but also don't want to be seen as annoying.

If their internal bug tracker is in a similar state of chaos, that would mean that there would be devs investigating bugs that were already taken care of by someone else. Heck, even people who move the bugs from this forum to the tracker could post duplicates by accident merely because they were not marked on the forums appropriately.

While thread necromancy is generally (for good reasons) against the forum rules and should be avoided in case of doubt, bug reports can be among the cases where its tolerable, see CraniumMuppets post here:

Resources STILL Bugged on Loading Save (Erroneous Resource-Shortages that last up to 2 days)

Summary Resources STILL Bugged on Loading Save (Erroneous Resource-Shortages that last up to 2 days) Platform Steam Operating System Windows 11 Game Version Kaiser v1.15.2.314d (checksum 2dd1) Enabled DLC All of the above Do you have mods...

forum.paradoxplaza.com

IMHO, it has to be weighted case by case if a new report (including a link to the old, which is to me a good compromise) is better than reviving the original one. Using the old one is helpful as votes are kept, focusses discusion and helps to avoid the bug from bloating, but a new one might preferable if e.g. title or initial report of the existing one is unclear/misleading, new insights extend the scope of the bug, if a (partial) fix was made/attempted or a bug reappered (and especially if a given thread label is not fitting anymore because of this) or if the old report is really old (e.g. from before a DLC which reworked the part of the game, but the bug somehow 'survived' the rework).

A related subject is bumping, which is (again for good reasons) against the forum rules as well. However, to me that refers more to cases of (especially repeated) posts with the sole purpose of keeping a thread on the first page. If since the last post a new DLC/patch cycle has been completed and a bug is still not adressed, I think a refreshing post with a new example or new information is ok...or -as laid out above- a new thread, if that is somehow more practical.

 

[TheMeInTeam]

i don't have anything to say which i haven't said previously many times. to they extent they care, it is not enough to change anything. only consumer behavior changing might accomplish this.

until then, the game will lie to you and break runs due to mistakes made by someone other than the player.

 

[SAS]

Hey all,

We currently have a lot of reported bugs, in my view a positive sign of our active and responsive hoi4 community. However lots of them get no visible response and once they are on the second, third, fourth page, they seem to be off the map completely. Is this only my impression or reality?

I dont want to sound too negative or demanding but there are some very important ones in my eyes, like the ones showing that some existing modifiers do not work (which always has the taste of wondering if there are more of that kind), non land casualties not being counted, focus tree landgrabs not checking the actual current owners and so on...

It sure seems a little disappointing to see many bugs with a 2022 or 2023 posting-date to reappear on the front page because no one took care of them.

Thank you for reading

Bumping a bug post is actually very counter productive since they are reviewed oldest to newest. You almost guarantee it to take longer to get reviwed. Bumping for the sake of Bumping is also a rule violation, but additional info added is good.

 

[TheHostName]

Bumping a bug post is actually very counter productive since they are reviewed oldest to newest. You almost guarantee it to take longer to get reviwed. Bumping for the sake of Bumping is also a rule violation, but additional info added is good.

I see then lets imagine there is a bug that is 100% gamebreaking and 100% needs to get fixed in the next patch. Danzig or War focus not working level of bugged.
And lets also imagine that bug is not being noticed by the devs. (I know thats impossible, but pls indulge me here)

At what point is it the right thing to do, to bump your own Forum post back up? Or your Bugreport? Cause necroing a forum post every 4 weeks cant possibly be allowed.

Cause at the end of the day, the optics to your customer base matters as Marketing would tell. Bugreporting from the comunity is a big big help, done for free/ sometimes even done by paying for the game and then doing it like PDX has and is getting accused of practically on every launch nowadays. So if a company is benefitting from this, would this not mean that comunication on this would be helpfull? You are literally making your own work harder by having double posts and necroing happening due to this behaviour.

Besides for this, this game needs a big tech debt patch anyways. We have 100% reached Eu4 lvls of debt until they did something about this around 1.30

Also Voting on Bugreports is one of the most underused features ever. While i understand its purpose, it should only rarely be used to actually determine bugfixing prio.

 

[Dojo704]

Bumping a bug post is actually very counter productive since they are reviewed oldest to newest. You almost guarantee it to take longer to get reviwed. Bumping for the sake of Bumping is also a rule violation, but additional info added is good.

Thanks for the information about review process. Rules are to be followed. I will however respectfully disagree on "takes longer to get reviewed". If a bug from 2 or three years ago is not fixed yet, then no resonable person on earth expects it to be fixed without giving it attention again.

 

[SAS]

Thanks for the information about review process. Rules are to be followed. I will however respectfully disagree on "takes longer to get reviewed". If a bug from 2 or three years ago is not fixed yet, then no resonable person on earth expects it to be fixed without giving it attention again.

I am not saying the process can't be improved, I am just passing on what i have read on how QA reviews the bug reports. As a player I have frustrations on the several of the last game and DLC's release states.

 

[Umbosch]

If a bug from 2 or three years ago is not fixed yet

I offer 5 - 6 years. But I'm also wondering how to handle this without being considered a corpse dealer or spammer. Maybe I'm exaggerating a bit, but I just read the new community rules.

 

[Shekelnator]

Hey all,

We currently have a lot of reported bugs, in my view a positive sign of our active and responsive hoi4 community. However lots of them get no visible response and once they are on the second, third, fourth page, they seem to be off the map completely. Is this only my impression or reality?

I dont want to sound too negative or demanding but there are some very important ones in my eyes, like the ones showing that some existing modifiers do not work (which always has the taste of wondering if there are more of that kind), non land casualties not being counted, focus tree landgrabs not checking the actual current owners and so on...

It sure seems a little disappointing to see many bugs with a 2022 or 2023 posting-date to reappear on the front page because no one took care of them.

Thank you for reading

After the massive mess on the latest DLCs and the last patch they did which did nothing of important other than to make more players angry. I doubt most of them will be noticed and fixed. Especially since a lot of them are that old if they come from 3 years ago.

This game is slowly going to abandonware and whatever promises we got from the devs and game director is just empty words. Just look at the reviews below for the latest DLC despite those "patches" they made to fix and update stuff the players are extremely unhappy.

I made a post here a month ago calling paradox sleazy. And my words still stands still for this mess they made that wont be fixed no matter what.

 

[KubiG37]

I'm not saying this to defend the game/bugs, but -

Nowadays, using Steam Reviews for anything but the base game is at the very least very unreliable way to tell if the game is good or not.

80% of people confuse DLC content with base game patches. If even one of the patches is bad or they simply don't agree with the changes - they will go and give the DLC a negative review (along with a 12-year old level of ragequit and no actual info other than "It's terrible!!") even if it has no direct link with the bug (i.e. there is some new DLC irrelevant bug that happened to be introduced with release of this DLC).

People also like to 'Review Bomb' games/DLCs whenever they feel like the developer did something they don't agree with, and I just hate this trend. This can even spill into other games from the same developer and honestly I'd just delete those reviews as 'spam' en masse. It's a nice 'message', but I then (as a customer) have to sort through all this irrelevant spam when actually thinking about buying something.

If you look at the DLCs as a whole, almost all of them have pretty bad score, even if the DLC is good. If you read the individual reviews you'll normally get a much cleaner picture.