In Review Can't load game,error occurrs,showing crashed or terminated unexpectedly

[Mayuresh177]

Information​

When reporting a crash, stability or performance problems, please use the Report a Crash button on the earlier screen​

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Required​

Summary​

Can't load game,error occurrs,showing crashed or terminated unexpectedly

Steps to reproduce​

when i start to play this game that time suddenly showing error

Expected Result​

error showing "crashed or terminated unexpectedly (exit code error) the issue may be solved by verifing the integrity of your game file and deactivating any mods"i have take action - verifing the integrity of your game on steam verify but same error showing.
another error -"if you are using windows you may also need to install visual C++ redistributable and .Net framework" that time i have reinstall game and also reinstalled visual C++ redistributable and also reinstall .Net framework but same error showing thats why cant play game.

Actual Result​

Can't fixed problem

Game Version​

1.3.3f1

What mods do you have installed?​

anarky,line tool etc.

Affected Feature​

• Crash

Platform​

• Steam

Additional Information​

Save Game​

Other Attachments​

 

[pdx_Mimonsi]

Have you installed Visual C++ Redistributable and .NET Framework, as well as verified the game installation?

 

[Mayuresh177]

yes

 

[pdx_Mimonsi]

Have you tried to uninstall and reinstall the game fully?

 

[Mayuresh177]

yes

 

[pdx_Mimonsi]

@AndrewT Do you have more ideas?

 

[Mayuresh177]

No i am already try everything since last 5-6 days. Now have not any ideas.. I am totally upset. And can't play game.

 

[Mayuresh177]

Please need help to sloved this issue. Please please

 

[pdx_Mimonsi]

What are your PC specifications?

Please also try this:

To get a DxDiag file follow these steps:

- Open your Start menu, Cortana or Search
- Type dxdiag in the search field
- Click on the dxdiag program
- A window called "DirectX Diagnostic Tool" should pop up now
- Wait until the green bar at the bottom-left has disappeared
- At the bottom right-hand side, click on "Save all information"
- Save it to a place where you can find it easily, for example your desktop
- Attach this file here
- IF dxdiag.txt fails to attach here, rename it to dxdiag.log , or zip it up.

 

[AndrewT]

Exit code null means the launcher could not even start the game at all.

Has this game ever worked on this PC, or never yet?

What happens if you run cities2.exe directly from File Explorer?

And yes, please attach your dxdiag, plus The player.log
Located in \AppData\LocalLow\Colossal Order\Cities Skylines II (To see the AppData folder you’ll need to enable View Hidden Items in File Explorer)

 

[Mayuresh177]

i have been playing the game for the past 2years.why stop suddenly?

 

[pdx_Mimonsi]

According to your DxDiag, it seems like your PC isn't fulfulling the minimum PC requirements.

 

[Mayuresh177]

what should be done now? please guide me sir,

 

[pdx_Mimonsi]

what should be done now? please guide me sir,

Please follow the steps AndrewT provided.

 

[Mayuresh177]

Please follow the steps AndrewT provided.

which and where u share steps?

 

[AndrewT]

which and where u share steps?

What happens if you run cities2.exe directly from File Explorer?

Please attach,The player.log
Located in \AppData\LocalLow\Colossal Order\Cities Skylines II (To see the AppData folder you’ll need to enable View Hidden Items in File Explorer)

 

[Mayuresh177]

please see the bellow attachement i shared with you..

 

[AndrewT]

A whole bunch of errors in there, let's start again.


Please go to mods.paradoxplaza.com and unsubscribe from ALL mods and assets.





THEN do a clean reinstall:

• Remove the game from Steam or the Xbox app (uninstall)
• Manually delete all these files and folders, if still there:

…\Steam\steamapps\common\Cities Skylines II\ (if on Steam only)


…\AppData\LocalLow\Colossal Order\Cities Skylines II\


(first move the /saves/ folder elsewhere to keep your save games)


(To see the AppData folder you'll need to enable View Hidden Items in File Explorer)

• Install the game again and start a new test city (NOT load any existing one).

Good luck!

 

[Mayuresh177]

i was try above steps one by one delete all folders and reinstall game but still game not working.can u tell me exact location of folder where error occurs with the help of player log

 

[pdx_Mimonsi]

i was try above steps one by one delete all folders and reinstall game but still game not working.can u tell me exact location of folder where error occurs with the help of player log

You unsubscribed to all mods and assets on Paradox Mods already? This is the first step, otherwise your mods will instantly be downloaded again.