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Originally posted by Uglyduck
Will this one beat the experts - will RAM ever get to take over the world - keep watching folks - everyone is trying very hard ......
Click to expand...
...and growing progressively more bald by the minute. :D


RAM...I really hate to ask this but do you have access to any other computer? (i.e. work, friend, relative, next-door neighbour, door-to-door salesman, local IRS office, pass-card to Bill Gates' house, etc?) If so, could you go and visit (take a small box of cookies, chocolats and/or 12-ounce bottle of Scotch) and see if their CD-ROM recognises the disk? I simply don't understand why your drive isn't at least recognising that there's a disk there....or is it? I know it's a pain, but giving us a really super-detailed blow by blow once more will help immensely. We need to track down as precisely as possible where the failure is occuring and the more detail you can give us the better a shot we'll have at figuring out what the blazes is going on. Most importantly...

When exactly did the "Please insert..." message appear? When you first put it in? When you were part way through the installation?...
 
Originally posted by MrT
And if you place a different CD in that drive you're getting a response? :confused: At exactly what point do you get that error message? (details please....even though it seems redundant)

What drive letter is your CD?
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Hi again :)

Lets see, drive letter is D: and yes, with other games, they recognize the drive just fine...

but here...no way :(.

I still haven't tried with EU2, because, as I couldn't make it run (because I thought it was a problem with win XP) I left it at home, 200 miles away... but one of my sisters is coming tomorrow for my birthday and she's coming with the CD so I'll try with it too.

the moment when the message appears is after I hit the "play" in the autorun, or after I hit the HoI icon. A black square comes up on the background (Hearts of iron, where diplomacy ends, war begins). Just at that moment the !$·%"%$"·%"·$ message appears "Please insert the correct CD-ROM, select OK and restart application".

And there it goes, I can't go past that point :(.
 
Am I correct in understanding that you've managed to install the game then?

If so, did you try Castellon's recommendation earlier about renaming the AVI folder in HoI to AVI_OLD?

I think this can only really boil down to one of two problems:

- Binkplay.exe error that's causing you to crash (renaming the AVI folder will fix this but remove the start-up movie.

- Some issue with the copy protection or faulty CD

I think it's probablly going to turn out to be something to do with the latter. Are you certain that this is a legal copy? Are there any scuff marks, finger prints, etc on the underside of the disk surface?
 
Originally posted by MrT
Am I correct in understanding that you've managed to install the game then?

If so, did you try Castellon's recommendation earlier about renaming the AVI folder in HoI to AVI_OLD?

I think this can only really boil down to one of two problems:

- Binkplay.exe error that's causing you to crash (renaming the AVI folder will fix this but remove the start-up movie.

- Some issue with the copy protection or faulty CD

I think it's probablly going to turn out to be something to do with the latter. Are you certain that this is a legal copy? Are there any scuff marks, finger prints, etc on the underside of the disk surface?
Click to expand...


yep, the AVI folder is renamed to avoid the intro.

and no, I don't see anything strange on the underside of the disk...if there was anything wrong I'd have already returned the game in the shop for another one in perfect condition.

I think that, with the spanish version of HoI being released next week, I'll return this copy and buy the Spanish version, and see if I have more luck with it... I purchased the game this week as an own birthday present (it is tomorrow ;)) but seen that it doesn't work, I'll try with the spanish version to see if I get more lucky (and if I don't I'm going to die :D :D :D ;))

if you have more advices please tell me so I can try them...I'll return the game this monday.

Oh, and thanks for the support , I very much apreciate all the help I'm receiving :).
 
I'd really like to track down the root cause. Since you were also having trouble with EU2, I fear that the Spanish version may not resolve this problem either.

Here's what I'd like you to do next (I'm going to assume that you're using the new XP view rather than classic view):

Go to Start-->Control Panel-->Performance & Mainenance-->Administrative Tools

You should see an icon labeled Event Viewer. Double click on this and then select the Application tab.

Scroll down the list on the right to the first red circle with an X in it (if there is one). I'm hoping that the program crash is being logged in the event file and that this might tell us what the problem is. If you have a red circle there, double click on it to open it and then write down exactly what it says in the source, category and event ID up at the top, and also the full text of the description. Tell us what that says and maybe we can get a better idea of what's going on.

You'll also see a URL in the description box. Try clicking on this link to see if you are taken to a MSKB document detailing the problem. If you are, give us that link here too.

If you don't see a red circle at all then I hate to say it but I've run out of ideas. That doesn't mean it's unresolvable though. I'll see if I can get in touch with Johan on Monday in case he has any ideas.
 
Actually...I have another idea. :)

Could you check something else for me while you're in the administrative tools window. Double click on the computer management icon. On the left half of the window you should see a "tree". Under system tools you should see device manager. Click on this once to highlight it.

You'll now have a fairly long list on the right hand side. Scroll through it until you find an item called [color=#ooccff]Sound, Video and Game Controlers[/color] which should have a "+" sign beside it. Click on the + to expand that branch and you should now see a bunch of sub-menus (probably about 6 of them).

Here's the part you're going to hate...

Could you please double click on the one called [color=#ooccff]Audio Codecs[/color] and then write down the names of all the codecs you have there. Then do the same for [color=#ooccff]Video Codecs[/color]. Then type the list out here and I'll compare them to the list that I have.

Unfortunately I don't know what codecs EU2 and HoI use, but if you have a significantly different list then we can try installing the extra codecs to see if that resolves the problem.
 
Originally posted by MrT
I'd really like to track down the root cause. Since you were also having trouble with EU2, I fear that the Spanish version may not resolve this problem either.
Click to expand...


I'll give it a try to the spanish version anyway... mostly because I was planning to buy it on christmas anyway (because I think the work Friendware is doing with HoI in Spain is simply superb, and because the spanish game comes with an invitation to participate in the spanish HoI championship...). :)


Back to the problem, and first of all. I again have here my EU2 CD , and I just tested it one second ago.

1st point: the game starts OK, no "insert CD" problem at all.

2nd point: the game crashes to desktop as I described in the first part of this thread (hitting "Back" in options screen, hitting start, or trying to change flags) :( :(.


Before trying EU2, I did what you said to see what happened with HoI, and yes, there was a red circle with a white X. This is what it says (warning, is in spanish!):



Aplicación con errores: hoi.exe, versión: 1.0.0.1, módulo con error: ntdll.dll, versión 5.1.2600.1106, dirección de error 0x000267cd.


in "Data", on the lower part, this is what it says (in Word format)

0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 696f6820 6578652e 302e3120
0020: 312e302e 206e6920 6c64746e 6c642e6c
0030: 2e35206c 36322e31 312e3030 20363031
0040: 6f207461 65736666 30302074 37363230
0050: 0a0d6463



I can run the same program for the EU2 crash to desktop if you want me to. But at least EU2 doesn't tell me to insert the CD, when the CD is in the drive :D


more, I did what you said to find the codecs.

Audio codecs:

imaadp32.acm
msadp32.acm
msg711.acm
msgsm32.acm
tssoft32.acm
msg723.acm
Windows media audio codec
Sipro Lab telecom audio codec
Ideo audio software (note ,after the "Ideo" there is a little circle with a k inside I don't know how to write)
Fraunhofer IIS MPEG Layer-3 Codec
Conversor PCM de microsoft (in spanish, in english would be something like "Microsoft's PCM Conversor", whatever PCM means ;))


Video codecs:

iccvid.dll
Indeo video 5.10 (with the little circle and the k ;))
ir32_32.dll
ir41_32.ax
iyuv_32.dll
Microsoft MPEG-4 Video codec
msh261.drv
msh263.drv
msrle32.dll
msvidc32.dll
msyuv.dll
tsbyuv.dll



and that's all :)

lets see if that information helps...I only can hope it does :)
 
Thanks for going through all that!

I've compared your codecs to the ones I have and they seem to be pretty much in line on all the major ones so I don't think the problem's there.

That event message is intresting though!

Go and have another look at it please and look at the very top of the window. You should have something in the top white block that gives you

Source:
Category:
Event ID:

Also, did you try following the URL link in the middle box (or was there one)? Anything useful there?

Lastly, please do a search on your hard drive for the ntdll.dll file and confirm that it's there alright. It should be in your C:\Windows\system32\ folder (and probably in one of the service pack backup folders too) and if you check its properties should be version 5.1.2600.1106. Assuming it's there like it should be, run a virus scan on your computer after making sure you have the most recent virus definitions.

I've done look through the MSKB and the references to the ntdll.dll are primarily related to (surprise!) NT SP4 but the file is also used for several programs that are commonly found on computers these days (Winamp and RealPlayer for example..do you have either of these running in the background?) and apparently the Nimda virus is known to corrupt this file (hence the virus scan request above).

I would be very interested to know whether the same error message is there in the event log for the EU2 crash. If it is, I think we might be getting somewhere.
 
well, after a couple days "birthday leave" away from my PC, I'm BACK! :D ;)

Lets see...

Originally posted by MrT
Thanks for going through all that!

I've compared your codecs to the ones I have and they seem to be pretty much in line on all the major ones so I don't think the problem's there.

That event message is intresting though!

Go and have another look at it please and look at the very top of the window. You should have something in the top white block that gives you

Source:
Category:
Event ID:
Click to expand...


First of all, THANKS FOR HELPING ME SO MUCH! ;). Man I'm trying to get this solved, I got such GREAT help from you and you still thank ME for going all through this?. Hey, I'm the one dying to play this game, I'd BETTER do anything to play it and soon, ehehehe :D.

Now seriously, I'm stunned by the help I'm receiving, no matter that up to this moment it hasn't met much success. I'm sure that soon I'll be happily playing HoI thanks to all of you :).

Now, lets see...

Source (I assume this is what in spanish is said "origen"): Application Error

Cathegory: None (yep, it says "ninguno", in english means "none")

Event ID: 1000


Also, did you try following the URL link in the middle box (or was there one)? Anything useful there?

humm it didn't open an URL, but in fact it opened another small box. I'll reproduce what it says:

Cathegory: None
date: 18/12/2002
Hour: 8:10:34
Event ID: 1000
archive nameltrep.dll
company name: Microsoft Corporation
Product name: Microsoft Windows OS
Origin: Application error
Type: Error
archive version: 5.1.2600.1106
product version: 5.1.2600.1106


And it gives me the chance to send the information via internet (I selected no). Please note that I've just translated this from spanish, so it may not be a literal translation, but that is what it says in said box



Lastly, please do a search on your hard drive for the ntdll.dll file and confirm that it's there alright. It should be in your C:\Windows\system32\ folder (and probably in one of the service pack backup folders too) and if you check its properties should be version 5.1.2600.1106. Assuming it's there like it should be, run a virus scan on your computer after making sure you have the most recent virus definitions.

I've done look through the MSKB and the references to the ntdll.dll are primarily related to (surprise!) NT SP4 but the file is also used for several programs that are commonly found on computers these days (Winamp and RealPlayer for example..do you have either of these running in the background?) and apparently the Nimda virus is known to corrupt this file (hence the virus scan request above).


checked for the file, it's there and in the correct version.

Sadly I ain't got no virus scanner here...will have to wait till I'm back home next week (no sister to bring it to me this time ,ehehe). Anyway I don't think it's a virus,this computer barely has 2 months, and I haven't gone to ...er... dangerous sites;). I won't say it for sure but until I'm able to do a virus scan, I can say is that a virus is not likely to be the problem.

regarding WinAmp or RealPlayer, nope, none of them running...each time I try to start HoI I do it with nothing running in the background (as requested by the help thread :))


I would be very interested to know whether the same error message is there in the event log for the EU2 crash. If it is, I think we might be getting somewhere. [/QUOTE]


well, I have bad news now. With EU2 crashes I get nothing in the Event Viewer. I mean, no red circle with white cross, nothing.

Truth is that I didn't expect to see the same error in both cases mseen that with EU2 the game starts but crashes as I described before, while with HoI the problem I have is non-CD recognition...(even while the crashes in HoI where identical to those on EU2... when I got HoI to start at first, that is :()...
but I, neither, didn't expect to see NO error at all in the Event Viewer... weird (and I hope that it is a good signal...not a bad one)

Lets see if the info I've copied is good for something...and if you can help me with EU2, too, it would be very much apreciated :)
 
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Hi RAM,

we'll try a different tactic, one I've suggested in another thread because the same sort of CD non-recognition is happening:

Can you go to

Control Panel -> System -> Hardware -> Device Manager -> CD-ROM -> (Your CD-ROM Name)

Right click on (Your CD-ROM Name) and choose Uninstall. Then reboot, and when it reboots allow Windows to detect and reinstall your CD-ROM drive... then try again and see if you get the same errors. Let us know and thanks again for your patience in trying to get this to work.
 
Originally posted by Disk Killer
Hi RAM,

we'll try a different tactic, one I've suggested in another thread because the same sort of CD non-recognition is happening:

Can you go to

Control Panel -> System -> Hardware -> Device Manager -> CD-ROM -> (Your CD-ROM Name)

Right click on (Your CD-ROM Name) and choose Uninstall. Then reboot, and when it reboots allow Windows to detect and reinstall your CD-ROM drive... then try again and see if you get the same errors. Let us know and thanks again for your patience in trying to get this to work.
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Hi agan, Disk Killer :)

I tried it, but the same message comes up :(. "insert the correct CD",etcetera...

damn :(
 
Originally posted by RAM
First of all, THANKS FOR HELPING ME SO MUCH! ;). Man I'm trying to get this solved, I got such GREAT help from you and you still thank ME for going all through this?. Hey, I'm the one dying to play this game, I'd BETTER do anything to play it and soon, ehehehe :D.

Now seriously, I'm stunned by the help I'm receiving, no matter that up to this moment it hasn't met much success. I'm sure that soon I'll be happily playing HoI thanks to all of you :).
Click to expand...
That's what we're here for: to keep on trying until we either come up with a fix for you or jump off the nearest high rise...whichever comes first. :D

Cathegory: None
date: 18/12/2002
Hour: 8:10:34
Event ID: 1000
archive nameltrep.dll
company name: Microsoft Corporation
Product name: Microsoft Windows OS
Origin: Application error
Type: Error
archive version: 5.1.2600.1106
product version: 5.1.2600.1106
Click to expand...
That's the baby I was looking for. :)

Now here's the down side....what the heck is nameltrep.dll? :confused: I've never seen that one before and a search of the MSKB and several other sites didn't reveal what it is so now, of course, I've got to ask you to see if you can find that file on your computer somewhere and, if so, see if you can figure out what it belongs to. So...

Start--->Search--->All Files and Folders---> and then in the first box where it says "All or part of the file name" (or whatever the Spanish equivalent is :)) type in nameltrep.dll and then search for it on all local hard drives.

I've done so on mine and it doesn't exist, but I don't have HoI installed so perhaps one of the other support mods who does could check and see if it's on your system and part of the game?

If it shows up on your system, please tell me what folder it's in (the full path) and then right click on it and select properties and tell me what program it belongs to.

In the meantime, I'm going to see if Johan or Patric have a moment to look through this in case they can spot something obvious that I'm missing.
 
Hmm! I just checked my system and I do not have it either, so I do not think it is HOI related, I am on Win ME though so maybe it is operating sytem specific or related to another aplication.
By extention it is a Dynamic linked library.
 
Originally posted by Castellon
Hmm! I just checked my system and I do not have it either, so I do not think it is HOI related, I am on Win ME though so maybe it is operating sytem specific or related to another aplication.
By extention it is a Dynamic linked library.
Click to expand...
Interesting. I'm 99% sure it's not a native XP dll since I should have it if it is, and also you'd think it would come up somewhere in a search of the MSKB.

The Event ID 1000 seems to be frequently linked to user permission issues in a network environment:

http://search.support.microsoft.com...ry=event+ID+1000&QuerySource=gsfxSearch_Query
 
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