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The Way Forward, an update from the team behind Cities: Skylines

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Guys, thank you for your transparency and honesty. It's not easy to say "we made a misctake", it's deeply respected. You are creating a great and complex product, and it's definitely not easy. Take your time to produce the product you would love.
 
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TripleAgent said:
Is there a reason why we went days with the early-posted refund post with people theorizing rampantly about what was going on and whether it was real or a hoax or if the forums had been compromised instead of just having someone from PDX or CO pop in and say "Don't worry, it's nothing malicious, we'll have an announcement later this week"?
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Unfortunately for all of us, it was an email that went out way too early. At the moment we think that it was a technical error on the forum that sent out an early draft of the post. Because of the very technical complexity of the refund procedure, we were still waiting for answers from our partners to post the full announcement. We couldn't confirm that an announcement was coming because of this and chose to neither confirm nor deny.

It's unfortunate that we couldn't still people's minds in the fact that it wasn't malicious, and each day that we had to wait for all of the information that we needed from our partners fanned the flames and caused unnecessary uncertainty and stress.

While we still haven't been able to nail down exactly how it happened, we are looking into the forum backend to hopefully avoid this in the future.
 
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Greng said:
1 month later and how are we doing?
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I wanted to ask exactly the same thing. I've seen no change at all. No focus on quick bugfixes, certainly no meaningful ones. No improved communication either.

Anyone who can prove differently by showing a vanilla level 5 high density residential building?
 
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We're making great progress on the economy rework. I don't have a release date for the patch yet, but we'll keep you updated. As for quick bug fixes, I'm afraid there aren't really any (or only very few) left of those. We're working on the issues and improvements that take longer, which is why there's longer between the patches. I understand that it's frustrating to wait, but I can assure you we're working to bring you the patches as quickly as we can.
 
co_avanya said:
We're making great progress on the economy rework. I don't have a release date for the patch yet, but we'll keep you updated. As for quick bug fixes, I'm afraid there aren't really any (or only very few) left of those. We're working on the issues and improvements that take longer, which is why there's longer between the patches. I understand that it's frustrating to wait, but I can assure you we're working to bring you the patches as quickly as we can.
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Hi Avanya :)

Honestly, I'm lost. The economics rework patch will be in July before your holidays, or now in May?

"Today at 08:5050
We released patch 1.1.2f1 on the 25th of April, you can find the patch notes here, and we're working on another patch that includes a larger rework of the economy. I don't have a release date for it yet, but we're expecting to release it before our summer holidays start in July, and we'll let you know when it's ready for you. :)"

One post says July, the other has no such information at all.

Will the May update include other fixes and improvements, and will the July update include economics?

Thanks for your contribution to the community.

Regards Mariusz
CS Poland
 
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We don't have the date narrowed down yet as the patch with the economy rework needs to pass tests. So I can't say if it'll be in May or some time in June. But we start vacation in July, so it's going out before that.
 
co_avanya said:
We don't have the date narrowed down yet as the patch with the economy rework needs to pass tests. So I can't say if it'll be in May or some time in June. But we start vacation in July, so it's going out before that.
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I hope it's at least a few weeks in advance of the vacation beginning (or at least the release of a public beta ideally), if there are issues or bugs with the patch and there's no one available to work on it for days/weeks, I have a feeling any goodwill that comes from the economy fixes is going to be quickly burned.

Also has there been any substantive progress yet on asset import?
 
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co_avanya said:
As for quick bug fixes, I'm afraid there aren't really any (or only very few) left of those.
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Um...what does this mean? You guys don't think there are still small bugs that need fixing? That makes no sense. There are lots of bugs fixed by mods already that are pretty minor. Does the team really think they're done with the small bugs?

Anyway, please tell someone in charge that promising more/better communication and better patches and then being basically silent for a month is...not it.

You can't even give a timeframe on the next patch after a full month? This strategy is not working. You have to make changes, you have to release fixes. You can't just sit there quietly while yet another month passes with no actual proof you guys are trying to do better...
 
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Also are there any updates to the promised meeting where there would be some transparency about the current state of the game and the path forward?

Cities: Skylines Official said:
To make sure we focus on the right things, we’re putting together an advisory meeting, where a small group of player representatives, together with Colossal Order and Paradox Interactive, will discuss the development plan for this year. The people in this group are chosen for the size of their following within the community to represent as many people as possible. The teams from Colossal Order and Paradox Interactive will provide them with full transparency and answer any questions and critiques voiced. Our hope is that together with you, our community, we can make sure that we do not repeat the same mistakes we have made in the past and bring this game into a bright future.
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co_avanya said:
We don't have the date narrowed down yet as the patch with the economy rework needs to pass tests. So I can't say if it'll be in May or some time in June. But we start vacation in July, so it's going out before that.
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please, for the love of all that is good, do not release the update right before going on vacation. Give yourselves a chance to fix issues that it will inevitably bring.
 
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co_avanya said:
We don't have the date narrowed down yet as the patch with the economy rework needs to pass tests. So I can't say if it'll be in May or some time in June. But we start vacation in July, so it's going out before that.
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Well dont hurt yourselves with all this rushing around to improve the game...
 
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TripleAgent said:
I hope it's at least a few weeks in advance of the vacation beginning (or at least the release of a public beta ideally), if there are issues or bugs with the patch and there's no one available to work on it for days/weeks, I have a feeling any goodwill that comes from the economy fixes is going to be quickly burned.

Also has there been any substantive progress yet on asset import?
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We always aim to post in advance of both our vacation, but also our partners' vacations, so everyone needed is around in case we need to push a hotfix.

As for the asset import and saving, we're making good progress, so I'm hoping we can share an update on the situation in the near future, but we'll have to see. :)

RedellSlowey said:
Um...what does this mean? You guys don't think there are still small bugs that need fixing? That makes no sense. There are lots of bugs fixed by mods already that are pretty minor. Does the team really think they're done with the small bugs?

Anyway, please tell someone in charge that promising more/better communication and better patches and then being basically silent for a month is...not it.

You can't even give a timeframe on the next patch after a full month? This strategy is not working. You have to make changes, you have to release fixes. You can't just sit there quietly while yet another month passes with no actual proof you guys are trying to do better...
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We're working on fixes based on priority. We could probably find some quick and easy fixes to minor issues, but those aren't the ones that are frustrating when you play the game. Anything we work on takes time, and we'd prefer to spend that time where it has more impact on your experience. I'm pretty sure that pushing out weekly patches fixing minor nuisances while larger more frustrating issues don't get fixed isn't gonna make anyone have a better gameplay experience, and fixing a bunch of smaller issues (at least unrelated to the larger ones) would mean it would take longer to fix those more severe issues.

I wish we could fix more severe issues quickly, we all do, but unfortunately that just isn't possible. The best we can do is work through them as efficiently as possible and let you know roughly how long we expect between patches. We release patches when they're ready to go, which is why I can't really give you an estimate of when the next one is coming. We need to see if anything comes up in testing that absolutely needs to be fixed before it goes live, then fix and test again to confirm it's good to go. Once a patch passes all tests, that's when we release it.
 
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So you guys collectively decided "Absolutely nothing, and no timeframes for when to expect any support whatsoever" is preferable to "Whatever we can whenever we can while we work on bigger things"?

I think I can say with confidence not one single player prefers "nothing" to "at least something", especially when it comes to proving you guys are dedicated to doing something about all these problems.

How can you have so few developers that you can't work on more than one thing at once? I just don't get it.

You're working on fixes based on priority? Then why are taxes randomly a billion dollars coming in from a random industry for the past 6 months? Completely uprooting the game's entire economy and making all of it unplayable because you're handed free money isn't a priority? What could possibly be a priority, then?

A month ago you, specifically, said to expect another patch in about a month. Well, now we're asking- it's been about a month, what's the updated ETA, now that we're close to release? And your answer is "Before at least two months from now"?

And now we learn that you go on vacation at the end of july. So this will be the second time you release a patch and then we're left here in the dust for 2/3rds of a month because it's vacation time. Congratulations on the great worker environment with large vacations for every employee at set times of year, but you have to recognize how bad of a look it is that in 9 months time you guys will have released 2 and a half patches and gone on vacation twice while your game sits here feeling like it's still in the first weeks of early access?

It's just endless loops. You over-promise, under-deliver, and your whole M.O. is "We cannot give a timeframe at this time".

Not one thing you guys have promised is "coming soon" since launch has actually come soon. I just don't get it. I'm so disappointed in this company and game.

This whole "Way Forward" stuff was a big lie. There's been zero improvement anywhere. We have no proof anybody's doing anything any better than before and plenty of proof that things are worse. I just don't get it...
 
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I really prefer this more time-consuming approach that gets things out when they're actually ready than the old approach of releasing rushed, broken updates.

But that doesn't take away the fact that Colossal Order doesn't have the number of developers needed to handle the project they embraced. You need more developers.
 
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RedellSlowey said:
You're working on fixes based on priority? Then why are taxes randomly a billion dollars coming in from a random industry for the past 6 months? Completely uprooting the game's entire economy and making all of it unplayable because you're handed free money isn't a priority? What could possibly be a priority, then?
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The fix for this issue is included in the economy rework. I'm sorry that we haven't been able to address it earlier.

RedellSlowey said:
A month ago you, specifically, said to expect another patch in about a month. Well, now we're asking- it's been about a month, what's the updated ETA, now that we're close to release? And your answer is "Before at least two months from now"?
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Our holidays are in July (like every year), the patch is coming out before that. I'm sorry if that wasn't clear from the message. I'm not going to make a guess at when we pass the needed tests to release as I don't want to set expectations for a release and then have a critical issue pop up delaying it. I know it sucks that we're vague about when patches come out, but we're sharing what we can without making promises we can't keep.
 
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