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The Way Forward, an update from the team behind Cities: Skylines

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This is how many apologies now? And after an earlier half apology telling us this game might not be for us. It’s not for me. I don’t find it enjoyable. I bought ultimate so I’ll be getting lots of content I’m not going to use. I am not buying any other DLC and I’m not buying another paradox game.
 
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I am very impressed that rolling out the free content had to be done in the worst possible way, upsetting people again. You broke people's saves because you had to remove the DLC before the patch was ready. Could we not wait for the patch to be out or make the DLC free or discounted 100%?

If it were a one-off incident, it would be fine, but we go from blunder to blunder. I cannot fathom the way this business is being run.

I honestly don't know what is wrong, but PDX needs to look at what is happening and fix it. You handle communication pretty well for your internal games and generally eventually get the community back on your side. I don't understand why this is going so wrong with this game.
 
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ihateuselesssoftware said:
there was one big thread ( https://forum.paradoxplaza.com/forum/threads/email-from-co-paradox-regarding-beach-assets.1664477/) that i followed closely.
the official announcement was made at 14:00 and the last message in the thread was at 14:30. The Message of the moderator was posted way after locking the thread, how long it was exactly i cant tell.

now that i read again what you said, i think there is a mistanderstanding. in the message you are replying to i was referring to the official statement published yesterday.
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Ahh, okay. I got it wrong then, thank you for clearing this up.

Best regards,
sys
 
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The Aziz said:
Okay but like, are 3 content packs in exchange for one that was implemented into the game (so not taken away) not enough?
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Obviously not, since CO offered 3 radio stations additionally to the 3 content packs.
Some people would like to have ONE additional content pack instead of those 3 radio stations.
 
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Lys91 said:
Could we not wait for the patch to be out or make the DLC free or discounted 100%?
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This is not a process that happens often. Neither steam nor paradox will have had much experience removing a DLC to add it to the main game - if at all. It's not something that happens often and as such is prone to errors and miscommunication. It's entirely possible that this is actually steams fault.

Making this DLC free is a step in the right direction - and while of course the DLC should only have been removed after the patch was ready I refuse to believe that this was on purpose.

They can't make the DLC free or discount it to 100% for simple marketing reasons. The stigma of having put the worst rated item on steam can only be removed by removing the item.
 
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Impressive how this whole situation is rolling out, even breaking another pledge you made. Since i got called out being too rude, my summary will be in corporate talk:

Everything went sideways, a complete disaster. You let us down. Again.
 
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Lys91 said:
I am very impressed that rolling out the free content had to be done in the worst possible way, upsetting people again. You broke people's saves because you had to remove the DLC before the patch was ready. Could we not wait for the patch to be out or make the DLC free or discounted 100%?

If it were a one-off incident, it would be fine, but we go from blunder to blunder. I cannot fathom the way this business is being run.

I honestly don't know what is wrong, but PDX needs to look at what is happening and fix it. You handle communication pretty well for your internal games and generally eventually get the community back on your side. I don't understand why this is going so wrong with this game.
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Once again CO/PDX create a totally unnecessary technical train trainwreck at the expense of customers, don't know why we expected otherwise at this point. They care more about hiding the score of the terrible DLC than keeping our games operational.
 
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anton95 said:
This is not a process that happens often. Neither steam nor paradox will have had much experience removing a DLC to add it to the main game - if at all. It's not something that happens often and as such is prone to errors and miscommunication. It's entirely possible that this is actually steams fault.
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You know, that is why other companies do have a QA department.
Not to mention that even without testing it, somebody should have had some idea what would be going to happen if you remove content from the game.
So, no, it is not potentially Steam's fault. It is the fault of the people at CO who aren't thinking things through. Sorry to have to be that harsh, but you cannot put it in any other way anymore.
Nothing, literally nothing has worked correctly or the way an unbiased observer would have expected it to work. This is just insane.
 
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Civ5rako said:
You know, that is why other companies do have a QA department.
Not to mention that even without testing it, somebody should have had some idea what would be going to happen if you remove content from the game.
So, no, it is not potentially Steam's fault. It is the fault of the people at CO who aren't thinking things through. Sorry to have to be that harsh, but you cannot put it in any other way anymore.
Nothing, literally nothing has worked correctly or the way an unbiased observer would have expected it to work. This is just insane.
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I doubt CO have much, if anything to do with the stores - that's the publishers job. Either Paradox have failed to communicate to Steam that they should refund only and not remove the DLC from people's library's, or steam have messed up. I don't think this one is on CO.
 
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And, fatally, this always happens on Friday evening when no one from CO or PDX can look at the issue after at least 2 days..it is really beyond my human comprehension how they are constantly, comically doing the wrong thing every time
 
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The Aziz said:
Okay but like, are 3 content packs in exchange for one that was implemented into the game (so not taken away) not enough?
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It's truly not about what UE owners are getting instead. Mind you, these 3 packs and 3 radio stations don't even exist, and their value is totally made up by Paradox, just like the most recent Beach pack.

It's about changing the deal, and not delivering upon what they promised when they advertised UE. The content I paid for is basically never coming, the DLCs initially advertised indefinitely delayed, and one of them (advertised as beach asset pack, misleading to believe it will be about beaches) removed from it. The 3 packs and 3 radio stations don't exist, we don't know what they will be, or when they will release. How is that a compensation? You might as well tell me getting a bag of empty air is good compensation then.
 
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WiSimler said:
That's easy to answer. I'm one of them.
They don't need the radio stations, because they don't listen to the music in game. But they bought tht Ultimate Edition for the other content, which they liked/like. And to support Collossal Order.
Now, after the first dlc caused trouble, they still support CO, but they like to have something different for compensation, for example a fourth creator pack or some special buildings.
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Yeah, Im also one of them. Just to gain their trust they had added more content.
 
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KyoLo the major said:
And, fatally, this always happens on Friday evening when no one from CO or PDX can look at the issue after at least 2 days..it is really beyond my human comprehension how they are constantly, comically doing the wrong thing every time
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This is what gets me. They still haven’t figured out not to do this stuff right before a weekend or holiday break.
 
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¯\_(ツ)_/¯

Words are easy. All that CO/PDX now has to do is actually fixing everything and see if they can fix this mess. We'll know in a year or so if they actually manage to do that, because at this point it's the actions that count, not the words.
 
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IMO this game was overpromised... with developers speaking every week in blogs and videos about how great the game is... and finally all the mechanics were simply not there...

There is any list of what will be fixed? Economy? Performance? what is the plan? what is the real state of the simulation?

Again, words... and more words...
 
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Civ5rako said:
You know, that is why other companies do have a QA department.
Not to mention that even without testing it, somebody should have had some idea what would be going to happen if you remove content from the game.
So, no, it is not potentially Steam's fault. It is the fault of the people at CO who aren't thinking things through. Sorry to have to be that harsh, but you cannot put it in any other way anymore.
Nothing, literally nothing has worked correctly or the way an unbiased observer would have expected it to work. This is just insane.
Click to expand...

They were too busy trying to get the worst rated thing on Steam to magically disappear as soon as possible. This whole refund, removing the DLC, and adding it to the base game was all about that. Pretty brilliant way to buy out the negative reviews I guess.
 
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While obviously this doesn't negate what's gone before, I think this is probably the best someone could do at this moment, and it at least gives me the space to provide more patience. I look forward to being happy that I bought the Ultimate Bundle in the future. I'd love to see more stability in patching, and frankly I hope if you folks continue to tweak the economy that you hire some economists to go over it with you.
 
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Funny. When I made a post about asking if CO will offer some sort of compensation, even moderators here laughed, called it pointless thread etc.

So, now CO and PDX are doing exactly what I did enquire about, a little extra on top of what was promised. That's good and that's the way it should be.

So thanks to CO and PDX for seeing the light and realising what is right. Of course, several things could still be improved but you are on the right track. Good luck and thanks for this.
 
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Rarzie said:
¯\_(ツ)_/¯

Words are easy. All that CO/PDX now has to do is actually fixing everything and see if they can fix this mess. We'll know in a year or so if they actually manage to do that, because at this point it's the actions that count, not the words.
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They can, and they will. Just takes time and people need to be more patient and not count days between each update. Sure, we all would like to see them rolling out at faster pace but that's not the way it will be so no point focusing on it. It is more important that the patches will do "enough" every time they do come out.
 
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